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Joined: Jan 2007
Posts: 81
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Joined: Jan 2007
Posts: 81 |
I have a main sight with a 200ICP MX controller with 4 IP trunks, and another location with a 200ICP CXi controller with 2 IP trunks. At the sight with the CXi I have 2 co lines and if no one is there to answer I need it to forward to the MX over the IP trunks. I have the extention forwarded to a speed dial number in form 19. I do have call forward external enabled in the phones COS. I have COS options 313-319 enabled also. It does work on internal calls within the CXi but not on a call comming in on a co line.
Thanks
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
Go to the device interconnection table, and make sure the loop start trunks are allowed to be connected to the E&M tie trunks (IP trunks).
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Joined: Jan 2007
Posts: 81
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Joined: Jan 2007
Posts: 81 |
They are connected or allowed to connect.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Make sure Answer supervision is on in trunk's Discriptors. Make sure that your SD bin number includes Trunk access code follow by 1sec pause(I believe *5)and CXi exts have an acces to SD features.
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
Do the trunks have 313-319 enabled?
In system options, ebable option 21 (Incoming to Outgoing Call Forward).
Try answering the call in the CX, and then manually transfering the call to the speed dial number.
Ar you able to complete the transfer manually??
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Joined: Jan 2007
Posts: 81
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Joined: Jan 2007
Posts: 81 |
I was one dot off on the interconnect table.
Thanks guys.
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