Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2008
Posts: 21
Member
OP Offline
Member
Joined: Apr 2008
Posts: 21
I am in the process of installing 200 ICP in a new hotel. I haven't installed any Mitel 200's in hotels. Can anyone here give me some advice setting up console LDN's. I know a lot of guys complain when going behind someone else who didn't set up the consoles in the proper way. Thanks in advance.

Advertising Sponsor
Joined: Aug 2006
Posts: 1,136
Member
Offline
Member
Joined: Aug 2006
Posts: 1,136
Go into form 8 and give each LDN a unique number (I normally use 1002 - 1010 if there are no conflicts) . Give each LDN where you are going to direct calls a label (name) LDN is normally reserved for dial 0 calls and I usually label this as IN HOUSE or INTERNAL . Then in form 19 direct the calls to the appropriate LDNs. If you are using form 14 for trunks then you would want to put the appropriate LDN there for "Day" (I usually send night 1 to a multi-button set at the front desk and night 2 to a cordless (if they have one at the front desk) this can change if they are using the embedded auto-attendant.

Just one other thing if you have not set one of these up before. In order for the VM to work properly Dial 0 in form 19 has to go to the same LDN for Day, Night 1, and Night 2. If you need dial 0 to go to different places for those services for the extensions then put priority dial 0 in their COS (option 239) and route appropriately in form 19

Joined: Oct 2004
Posts: 1,057
Member
****
Offline
Member
****
Joined: Oct 2004
Posts: 1,057
Couldn't have said it any better!!!
All of the features used to handle calls at the console are based on the LDN keys, not the ext. number of the console!!!
The ext. number of the console is only referenced in smdr!


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
Joined: Jul 2006
Posts: 202
Member
Offline
Member
Joined: Jul 2006
Posts: 202
Can someone explain the difference between dial 0 and priority dial 0.

Thanks,
Daniel

Joined: Jul 2006
Posts: 202
Member
Offline
Member
Joined: Jul 2006
Posts: 202
Sry for the double post there.

Thanks,
Daniel

Joined: Feb 2007
Posts: 2,473
Member
Offline
Member
Joined: Feb 2007
Posts: 2,473
If 2 different Tenants will dial 0 at exactly the same time the first call to Console will arrive from the Tenant with that feature assigned in form 19. If you have single Tenant then "Priority Dial 0" assigned in case of Operator's Console so often busy but client would like to have additional answering point for Internal or External Dial 0 calls.

Joined: Aug 2006
Posts: 1,136
Member
Offline
Member
Joined: Aug 2006
Posts: 1,136
Daniel, in form 2 you will assign an access code for attendant access (most people will use 0). IF you enable option 239 (priority dial 0)in ANY COS that will take precedence and route to the Priority dial 0 routing you have set up in form 19 (Call rerouting) That allows you to assign dial 0 per tenant as opposed to system wide. As I said with the embedded VM in 200ICP you MUST assign Day, Night 1, and Night 2 to the same location for dial 0 for the VM to work properly. So, if you want Day to go to console and Night 1 and 2 to go to different places you must use priority dial 0 to make that happen. Also, as VAD said you can use if for tenants sharing the same PBX to each have a different operator answer point. Another example - in a full service hotel I used it to route concierge level rooms dialing 0 to a separate button on the console so attendants would know it was coming from the concierge level and answer calls appropriately. It gives you a lot of flexibility once you get the hang of it. Hope that helps


Link Copied to Clipboard
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
32 members (nortelvoip, Yoda, mbhydro, nfcphoneman, sundance, newtecky, BobRobert, dexman, pvj, Mercenary Roadie, CyberLaw, jeffmoss26, nameless, JBean3329, Touch Tone Tommy, Curlycord, Bushmills, Carl Navarro, Professor Shadow, SSPhone, KRRath, Ruben, justbill, gelehu, dougster, Biztel Cuban Okie Tech, hitechcomm, mongo5150, www.telcom1.net, Skunky, MooreTel, metelcom), 457 guests, and 83 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud