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Joined: Feb 2008
Posts: 5
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OP
Member
Joined: Feb 2008
Posts: 5 |
Hello,
We have a Mitel sx-200 system with a 5540 ip console.
If we put a call on hold at the console and do not pick it back up after 10 or 15 seconds it rings, and rings and rings.
How can I disable this? It is tremendously annoying.
Thanks -- you may be able to help me save my last remaining bits of sanity. :-)
Jacob
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
You need to lengthen time on hold before ringback. If this is a hospitality situation, it was probably set short to discourage putting calls on hold at the console and encourage transfer to room or admin phone to keep console available for incoming and room-service calls.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Feb 2008
Posts: 5
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OP
Member
Joined: Feb 2008
Posts: 5 |
Thank you. Yes, we're a hotel. And idea on how to actually do that? I searched the manuals without luck. Is it done from the console or through the phone room equipment? Our phone tech doesn't even know how to do it (no body has asked apparently).
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
If your phone tech truly has no idea to look at COS for the console and check "Hold Recall Time", you really should pay for the services of a 'Qualified' Mitel technician. 
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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