Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
Page 1 of 2 1 2
#110591 - 09/30/09 09:49 AM 3300 SMDR Data Demux  
Joined: Sep 2009
Posts: 10
John Cascio Offline
Member
John Cascio  Offline
Member

Joined: Sep 2009
Posts: 10
Oakland, CA
Hi all.

I'm new here - Dane used to be my go-to-guy for remote dialin support, etc. I'm still in shock that he is gone...

I'm trying to get an EZ Advangate Call A Matic PMS-Lite to work with a 3300. The output from the printer port seems to be formatted for printer output, rather than just raw data. EZ Advantage support said that I probably needed to turn Data Demux off, but they did not know how to do that on a 3300.

He said on an SX200, it was in form 4, option 15 (he thought).

I have looked everywhere, and can not find how to turn this off in the 3300. Any ideas?

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#110592 - 09/30/09 10:56 AM Re: 3300 SMDR Data Demux  
Joined: May 2005
Posts: 372
AKroger Offline
Member
AKroger  Offline
Member

Joined: May 2005
Posts: 372
Palm Harbor, Florida,Pinellas
From 4 Option 15 is Data Demultiplexer, I cannot find any relevent info in the 3300 DOC's Are you using the printer port for PMS interface or SMDR

Please Advise


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#110593 - 09/30/09 11:28 AM Re: 3300 SMDR Data Demux  
Joined: Sep 2006
Posts: 364
jimmyv Offline
Member
jimmyv  Offline
Member

Joined: Sep 2006
Posts: 364
Reston, Virginia
I would look at the data circuit descriptor and the application logical port assignment.


JimmyV

"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
#110594 - 09/30/09 02:47 PM Re: 3300 SMDR Data Demux  
Joined: Apr 2009
Posts: 89
Canuckvoip Offline
Member
Canuckvoip  Offline
Member

Joined: Apr 2009
Posts: 89
Vancouver B.C. Canada
Smells like red herring? :>)
Is the EZ system capable of getting the smdr via ethernet? If so, tell it to use the IP address of the 3300 port 1752.
Is the EZ setup for 3300 format?
Look in the 3300/administration/system options/smdr options. There may be something there to change. Go over what is enabled/disabled in that list with EZ support.

Dave


Manager of technical services
Mitel/Toshiba dealer for 25 years
TAG member
#110595 - 10/05/09 03:07 PM Re: 3300 SMDR Data Demux  
Joined: Sep 2009
Posts: 10
John Cascio Offline
Member
John Cascio  Offline
Member

Joined: Sep 2009
Posts: 10
Oakland, CA
AKroger, I'm using the printer for SMDR.

JimmyV, this is the listing from the Application Logical Port Assignment:

Maintenance Logs Continuous
Software Logs Demand
SMDR Logs Continuous LPR1
Form Printouts Demand LPR1
Property Management System Input Port Dedicated
Property Management System Output Port Dedicated
Message Center Continuous
Hotel Motel Logs Port Continuous
Hotel Motel Report Port Continuous LPR1
Traffic Report Port Demand LPR1
Trunk Group Status Port Dedicated
ACD Report Port Dedicated
SMDA Port Demand LPR1
MNMS Input Port Dedicated
MNMS Output Port Dedicated
Unsolicited Data Transfer Input Port Dedicated
Unsolicited Data Transfer Output Port Dedicated


Not sure where to find the data circuit descriptor

#110596 - 10/05/09 03:33 PM Re: 3300 SMDR Data Demux  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
If the pms is looking for a priced call, you will need a device in between like a tel-electronics inn-form or xiox summa prophet.

#110597 - 10/05/09 04:21 PM Re: 3300 SMDR Data Demux  
Joined: Aug 2007
Posts: 67
T Williams Offline
Member
T Williams  Offline
Member

Joined: Aug 2007
Posts: 67
Maryland
Johnp is absolutely correct. If you want to use the SMDR to post priced calls to the PMS, you need to first connect a call accounting system to the Mitel SMDR port. The CAS will have another serial port (output) which you will use to connect to the PMS's call accounting port. The raw SMDR data is of no use (not to mention the wrong format) to the PMS.

The 3300 will also have another serial port that will communicate directly with the PMS system. It uses this port when a guest checks in or out to assign the guest name to the room extension and to allow or deny local and/or long distance services.

You need make sure (on the 3300) which port is set up for interfacing the CAS and which port is set up for interfacing the PMS.

#110598 - 10/05/09 07:51 PM Re: 3300 SMDR Data Demux  
Joined: Nov 2004
Posts: 297
TDS Offline
Member
TDS  Offline
Member

Joined: Nov 2004
Posts: 297
Moore SC 29369
which pms system do you have.
choice advatage ,opera, hilton etc

the callamatic has seven predifined
in program 125 micros cas, holidex,hobic,checkinn,choice,encore etc.

#110599 - 10/06/09 08:28 AM Re: 3300 SMDR Data Demux  
Joined: Sep 2009
Posts: 10
John Cascio Offline
Member
John Cascio  Offline
Member

Joined: Sep 2009
Posts: 10
Oakland, CA
I have the Opera side of things working well, at least as tested using program 130 on the callamatic. It is the interface between the 3300 and the callamatic that is giving me grief.

I have verified that I am getting smdr data, using hyperterminal, but there is something about the data format that is causing the callamatic to ignore the data.

#110600 - 10/06/09 10:10 AM Re: 3300 SMDR Data Demux  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
Moderator-Mitel, Panasonic
*****

Joined: Dec 2005
Posts: 6,264
Fayetteville, NC
FYI the DATA DEMUX was a Mitel black box that divided the W/U, M/W, SMDR, and Maintainance logs into 4 seperate data streams on 4 different outputs. It's input was from the printer port of the SX200 Analog. That's what caused its creation initially. A single digit at the beginning of each line of info indicates what kind of info it is. The DEMUX (Looks Basically like a Mitel OCC Dialer) reads and purges the digit, then sends it to the appropriate port. And the documentation claimed that it could output at any speed from 300-2400 baud, individually adjustable for each port. and could obviously be different from the input rate. WRONG. Speed in = Speed out. Been there, done that! Wasted 2 days, finally got through to one of 1 of the OOLLDD Mitel help techs who said there is no way to have different speeds.
Now then, I have NO idea if the 3300 has any provision for the DEMUX. BUT, with hyperterm, you should be able to see the identifiers that I referred to, if they are there. John C.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
Page 1 of 2 1 2

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Summit SMDR file
by Dave Me. 11/18/18 06:58 PM
N700 - Gate to ring extensions then FWD, how?
by 863mark. 11/18/18 12:59 PM
IP Office ARS tables- outgoing call routes
by BrianS. 11/17/18 07:01 PM
Summit VS-5000 initial setup / groups
by bdtprez. 11/16/18 09:43 PM
NEC SV9100 8.065 Call Fowarding issue
by teldata1. 11/16/18 04:24 PM
Who's Online Now
25 registered members (Z-man, 863mark, Dave Me, justbill, dexman, Yoda, Professor Shadow, Milton Freewater, newtecky, mbhydro, Ruben, Touch Tone Tommy, Bob3470, RATHER BE FISHING, hbiss, bdtprez, Curlycord, KENB, JBean3329, MooreTel, gelehu, michaelg, metelcom, phonemeister, 1 invisible), 282 guests, and 561 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
roboticsguy1988, Joelgood67, Joeymagnus1, Ernie S, anka
48817 Registered Users
Forum Statistics
Forums62
Topics91,823
Posts624,653
Members48,818
Most Online5,661
May 23rd, 2018
Today's Birthdays
1MICKEYMOUSE, Blake D., HCMAdmin, John Adams, Jorge Dante Arduino, mk2607
Top Posters(30 Days)
justbill 150
dexman 72
ChrisRR 64
RESPONSIVE WEBSITE DEVELOPMENT Need to check code
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Trusted Partners
Sitemap