sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems accessing inactive plane

working on a SX 2000 light

unable to acces the inactive plane
was clearing a table error and managed to switch planes. when accessing the inactive plane after entering the password the sysytem just sits there with incorrect password or just blinks with no response any tips clearing the issue would be helpful

Set the Activity Freeze on, if you are on the good plane. Try the default user names and passwords. You may need to reboot the inactive plane, if that doesn’t work… format and restore.

Are there any alarms? What do you get from the active plane with “fil st red” ?

activity freeze is on


major alarm is showing


activity freeze on
and partioned

all default passwords did not work
have already performed activity switch reset

From the active plane, type "sh fa al" or just "al" if you have a winch alarm, format and restore from other. Page 134 of THB

under fil st r
isolated
current state active isolation
previous state active isolation
last input resynch complete
last fsrc succesful


the major alarms are database and security


also detection generation conferencing link are also showing major

the database error is a view error

shouldnt I clear the view error before i format the inactive plane ???

what is the procedure for clearing view errors ?

default passwords do not work

When was your last backup? Database errors are cleared by restoring from a backup, either from an rsd / tape or from the backup on the hard drive.

Do you have the software rsd or tape? What release?

Try this, Reboot the inactive plane and try to logon to it with the default passwords for System and Installer as soon as you are able. Also try your user names and passwords.

You could also try to JOIN and get the 2 databases synced… leave the activity freeze ON. If that works, after about 20 minutes you should be able to log into the inactive plane.

here is what i did
i hit panel enable, reset the B plane (inactive)
activity freeze is still on

logged into the active plane, joined the 2 planes together, I can now log into the inactive plane
on Fil st r i ,am showing in synch , inactive steady, resynch complete and succesful

on active plane i am showing one view error and 0 table errors

how do i clear the view error before i do an activity switch ?

When was the last backup... do you have a backup? Which view error is it?