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3300 MXE restart problem #111144 01/25/10 08:15 PM
Joined: Dec 2009
Posts: 12
yang Offline OP
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Hi,guys:

I have a problem of a 3300 MXE. It always restart without any our operations. But this MXe working well in our Test lab. I can not find the reason of the problem, but I guess maybe the enviorment of the customer got something wrong. Pls help me to find why only this customer got this problem. We changed the other Mxe for this customer,but the problem is same.Is anyone knew about this kind of problem. pls give me some suggestion. thanks. I attach the Hyperterminal information when the Mxe restart.

Starting nightly processing...
Nightly processing complete

Starting nightly processing...
Nightly processing complete
0x3ae9880 (Csc): memPartCopLib:memPartFree:755 ERROR! Block being released has corrupted header (pBlock = 0x18da1e80)
0x3ae9880 (Csc): memPartCopLib:memPartFree:755 ERROR! non-recoverable block header corruption
Task SysPreMort0 being deleted while ACTIVE
Raised Critical Alarm on Stale Tasks
RaiseAlarm alarm severity critical, forcing machine shutdown
WARNING-System shutdown requested by task: tTMonitor
Critical Alarm being raised upon detecting the following task suspended: Csc taskId 0x3ae9880 crash time SUN JAN 24 10:11:44 2010


MITEL SYSTEM ROM R2.3/11 Jan 13 2009 (103)

CCA Number : 56007690 RA.8
System Model : 00520001 F2000
CPU Model : 8280 R0a10
Reset Config : 04043640
Bus Clock (MHz) : 100
CPM Clock (MHz) : 250
Core Clock (MHz) : 450
Internal Memory Map : f0000000
Main Memory (MB) : 512
Local Memory (MB) : 0
Flash Memory (MB) : 2
MAC Address : 08000f38b7b3
POST Bypass : 0
Watchdog Bypass : 0
Slot Id : 0

Starting POST...

SDRAM CS1 Data Bit Walk 1................... PASSED
SDRAM CS1 Data Bit Walk 0................... PASSED
SDRAM CS2 Data Bit Walk 1................... PASSED
SDRAM CS2 Data Bit Walk 0................... PASSED
SDRAM CS1 Address Walk 1................... PASSED
SDRAM CS1 Address Walk 0................... PASSED
SDRAM CS2 Address Walk 1................... PASSED
SDRAM CS2 Address Walk 0................... PASSED

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Re: 3300 MXE restart problem #111145 01/26/10 11:04 AM
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AKroger Offline
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Off the top of my head it looks like database corruption, Follow the documentation to run software diagnostics. You may have to reload the software and restore the database. You also may want to change your Program Scheduled Reboot time and dates


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
Re: 3300 MXE restart problem #111146 01/26/10 11:35 AM
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Steve Layton Offline
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What you have posted shows when it is rebooting but have you checked the maintenance and software logs for around that time to see what they might tell you?

Re: 3300 MXE restart problem #111147 01/27/10 06:45 PM
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yang Offline OP
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Hi, Alex

I dont think it's database corruption, because that Mxe can work without any problems in my lab. It's only restart in that customer site. Are there any other ideas? Thx.

Re: 3300 MXE restart problem #111148 01/28/10 03:31 AM
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jimmyv Offline
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It looks like some sort of corruption. In the lab, do you use the same database? If it is only on the customer site, then it is environmental.

Electrical, add, remove / replace a UPS. Is there any heavy machinery nearby? What type of business is it? Use a power monitor recorder.

Temperature, is the room conditioned? Does the air conditioning get turned off at night or on the weekend?

Check the other logs like Steve suggested. Mitel Tech support can help decipher the logs.


JimmyV

"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
Re: 3300 MXE restart problem #111149 01/29/10 12:56 AM
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yang Offline OP
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thx, Jimmyv. You gave me lots of idea about this issue, I will check with the customer again. Thank you guys for help.

Re: 3300 MXE restart problem #111150 02/01/10 01:57 PM
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VOIP Offline
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Check FTP settings. If I remember correctly if it is pointing at an FTP server and it does not find it. It will keep rebooting.


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