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Joined: Dec 2009
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Hi,guys:
I have a problem of a 3300 MXE. It always restart without any our operations. But this MXe working well in our Test lab. I can not find the reason of the problem, but I guess maybe the enviorment of the customer got something wrong. Pls help me to find why only this customer got this problem. We changed the other Mxe for this customer,but the problem is same.Is anyone knew about this kind of problem. pls give me some suggestion. thanks. I attach the Hyperterminal information when the Mxe restart.
Starting nightly processing... Nightly processing complete
Starting nightly processing... Nightly processing complete 0x3ae9880 (Csc): memPartCopLib:memPartFree:755 ERROR! Block being released has corrupted header (pBlock = 0x18da1e80) 0x3ae9880 (Csc): memPartCopLib:memPartFree:755 ERROR! non-recoverable block header corruption Task SysPreMort0 being deleted while ACTIVE Raised Critical Alarm on Stale Tasks RaiseAlarm alarm severity critical, forcing machine shutdown WARNING-System shutdown requested by task: tTMonitor Critical Alarm being raised upon detecting the following task suspended: Csc taskId 0x3ae9880 crash time SUN JAN 24 10:11:44 2010
MITEL SYSTEM ROM R2.3/11 Jan 13 2009 (103)
CCA Number : 56007690 RA.8 System Model : 00520001 F2000 CPU Model : 8280 R0a10 Reset Config : 04043640 Bus Clock (MHz) : 100 CPM Clock (MHz) : 250 Core Clock (MHz) : 450 Internal Memory Map : f0000000 Main Memory (MB) : 512 Local Memory (MB) : 0 Flash Memory (MB) : 2 MAC Address : 08000f38b7b3 POST Bypass : 0 Watchdog Bypass : 0 Slot Id : 0
Starting POST...
SDRAM CS1 Data Bit Walk 1................... PASSED SDRAM CS1 Data Bit Walk 0................... PASSED SDRAM CS2 Data Bit Walk 1................... PASSED SDRAM CS2 Data Bit Walk 0................... PASSED SDRAM CS1 Address Walk 1................... PASSED SDRAM CS1 Address Walk 0................... PASSED SDRAM CS2 Address Walk 1................... PASSED SDRAM CS2 Address Walk 0................... PASSED
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Joined: May 2005
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Off the top of my head it looks like database corruption, Follow the documentation to run software diagnostics. You may have to reload the software and restore the database. You also may want to change your Program Scheduled Reboot time and dates
Alex Kroger Pinnacle Communications Corp Mitel/Hitachi Nationwide Hospitality Provider
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Joined: Sep 2008
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What you have posted shows when it is rebooting but have you checked the maintenance and software logs for around that time to see what they might tell you?
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Joined: Dec 2009
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Hi, Alex
I dont think it's database corruption, because that Mxe can work without any problems in my lab. It's only restart in that customer site. Are there any other ideas? Thx.
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Joined: Sep 2006
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It looks like some sort of corruption. In the lab, do you use the same database? If it is only on the customer site, then it is environmental.
Electrical, add, remove / replace a UPS. Is there any heavy machinery nearby? What type of business is it? Use a power monitor recorder.
Temperature, is the room conditioned? Does the air conditioning get turned off at night or on the weekend?
Check the other logs like Steve suggested. Mitel Tech support can help decipher the logs.
JimmyV
"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
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thx, Jimmyv. You gave me lots of idea about this issue, I will check with the customer again. Thank you guys for help.
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Check FTP settings. If I remember correctly if it is pointing at an FTP server and it does not find it. It will keep rebooting.
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