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SX-20 Console Problem
#111169 02/01/10 08:25 AM
Joined: Jan 2010
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Mohan Offline OP
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My console station can't get any dialtone or any display on LED. Act like keys are sticking. Nothing happen when keys are press on console. I have made sure that keys are not sticking.There is only one dot LED light up were clock is located. I have reseated the both line card and MISC card and also made sure all connector are tight. Can anyone help what is the problem with or do I need to do factory default on it. Please help me

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Re: SX-20 Console Problem
#111170 02/01/10 08:43 AM
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There are connectors on both the underside of the console, AND inside the cabinet right next to the fan. Check those. And try moving the handset to the jack on the other side of the console. ALSO, if you do not have the correct handset on the console, the console WILL NOT work! When did this start? Overnight, suddenly, or did it slowly get worse and worse.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
Re: SX-20 Console Problem
#111171 02/01/10 08:44 AM
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Have you checked the handset connections? The 1 LED indicates the console is powered down which it will do if the handset us unplugged or has a bad connection.

Re: SX-20 Console Problem
#111172 02/01/10 11:03 AM
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Mohan Offline OP
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Thank you to both of you for fast reply.The connection on console and also at PBX console card are good. This problem started slowly. 1st it lost time then even when headset was plugged in it auto went to night service. Then ring started losing. It took 5 to 6 rings to hear the 1st ring on console and when phone answers the conversation will drop. Finally nothing now.

Re: SX-20 Console Problem
#111173 02/01/10 11:53 AM
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The one dot does point to a bad handset connector, but with all the other problems you are mentioning and the fact the system has not been supported in decades, it sounds like time for a new system.


Never blame on malice, what can be adequately attributed to STUPIDITY!!
Re: SX-20 Console Problem
#111174 02/01/10 05:08 PM
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Mohan Offline OP
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Should I try default reset ?

Re: SX-20 Console Problem
#111175 02/02/10 03:33 AM
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Mohan Offline OP
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If I try to get new system which Mitel system I would go for that will work with existing analog wiring and phone. I have a motel that needs 24 extensions and one front desk console. Two incoming line and would like auto attendance on line.

Re: SX-20 Console Problem
#111176 02/02/10 06:36 AM
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There is an upgrade program to a 200ICP-MX with a Per Node. The size of your system may actually price out less, as a total rip.

Have your vendor price it out both ways.

Re: SX-20 Console Problem
#111177 02/02/10 07:14 AM
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I suggest going to a CMP Phonesuite. Mitel has abandoned the small motel owner, trying to sell IP solutions when I you need is 24 analog ports and a couple incoming lines and the ability to set a wakeup call. Phonesuite prices in at less than a half of a new Mitel and I've had them in the field for 8 years without one problem. They're simple, They're functional, and they're relatively cheap.


Never blame on malice, what can be adequately attributed to STUPIDITY!!
Re: SX-20 Console Problem
#111178 02/02/10 07:17 AM
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Don't forget about looking at a refurbished ML system! Very affordable, very available, and I know JUST where to get one!


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support

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