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Joined: May 2007
Posts: 426
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Joined: May 2007
Posts: 426 |
customer has a sx 50 and said room 118 phone is lock.Looked in book and couldnt find command for locked phones. He said they get a busy when calling that room. Can you lock a phone on the sx 50 if so can someone tell me what the command is to unlock the phone.
Thanks
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Joined: Sep 2006
Posts: 372
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Joined: Sep 2006
Posts: 372 |
Not sure about the SX-50 but Mitel usually means locked out as in off hook too long. Can also be a bad phone, corroded jack, wiring…
JimmyV
"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
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Joined: Nov 2006
Posts: 196
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Joined: Nov 2006
Posts: 196 |
Like jimmy said, it's an automatic diagnostic run by the SX50 to protect it's resources. If an extension goes off-hook without creating a call session, the system locks it out of service. There's no command to clear the lockout, you have to remove the problem and the system will release the lockout automatically.
Lift the bridging clips on that room and see if the lockout goes away. If that clears the lockout, go to the room and troubleshoot back from that end.
Harry at Telecom Equipment & Consulting Specializing in Mitel systems for the Hotel/Motel industry www.TECHarry.com
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
In the room, look first at the jack!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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