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Joined: Aug 2005
Posts: 2,125
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Posts: 2,125 |
It's kind of like... You know the joke about the guy who says to the IT guy, "My modem isn't working, so can you just put the internet on a floppy for me?"
Well, the thing that makes that joke funny is that there's no possible way to explain to the guy why that wouldn't work. It's kind of like that. There's a lot of foundational things missing, in order for the explanations to make sense. You do a lot better getting on the good side of a tech and getting him to teach you things from the ground up.
If your "small company" is trying to "get into hospitality" and won't give you funds to learn what you need to know, maybe you should look for a different company. Hospitality, and the telephony associated with it, are not something you learn by jumping in and doing it. I mean, what are you going to do if the Call Accounting starts to act up? Or the PMS interface?
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Joined: Jul 2010
Posts: 185
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Joined: Jul 2010
Posts: 185 |
thats already happened with our Tel elecronics boxes ive been doing this for a couple years. Like i said im pretty good at phone systems as long as they dont involve T1s or 50s. im pretty good at trouble shooting with micros and hilton. there pretty good at admiting when its their issue ATT etc. not soo much.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
"im pretty good at trouble shooting with micros and hilton. there pretty good at admiting when its their issue ATT etc. not soo much."
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And NOW you know what 'tg' means. Tel boxes are easy, mainly because they do only 1 thing and do it very well. And they have an EXCELLENT manual. (Must be, the end user can usually understand it to the point that they sometimes 'send' me to the manual!)
But there are WAY to many variables when it comes to PBX programming. It starts with the release! x.y.2 does something so obscure (versus x.y.1)that it takes a while for the word to get spread through the manufacturer's tech support! Oh, and it changes 2 other 'little' items and does away with something that requires changing 7 other programs!
You NEED the schools! Some of the resale outfits provide training if you buy a current system. PM me for my favorite.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jul 2010
Posts: 185
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Posts: 185 |
Well I keep working on it and then update on what I find out. Thanks for the input so far 
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
For End User Training please contact your authorizedPARTNER to discuss your training needs. Mitel Training Contact Information Technical Training : 1-800-561-0860 or email to [email protected]From Mitel.com * Free training in Genesis' International Training Center
* Free training on Mitel SX-50, Mitel SX-200 ML/EL, and more
* Expert training on peripheral equipment, such as EZ Voice Voice Mail Systems
* Up to five days of intensive one-on-one, hands on training
* Training everyday--at your convenience
...
Call us today to find out more about our free training. - Genesis-Communications.com A couple of options for you.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Well, since tg let the cat out of the bag, I'll second Genesis.  John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Oct 2004
Posts: 1,057
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Posts: 1,057 |
Can't a regular contributor get any LOVE???
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Fred, I was gonna mention you, but your website doesn't mention training. Sorry, LightningHorse, didn't mean to give away any secrets, but sometimes you have to spell the answer in capital letters...
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
I just kinda hesitate to mention companies here. It's kinda like free advertising!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Check bit signalling in Maint. I've seen several cases where ATT sends 1s instead of 0s when the circuit is idle.
If it ain't broke, don't fix it!
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