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Joined: Oct 2005
Posts: 930
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OP
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Joined: Oct 2005
Posts: 930 |
We use taske for our reporting and we have recently started using ACD on our 3300. i am having an issue with the reports,real time viewing. I can see the change of state for the agents, but no call data is passed. I do not get total calls, calls answered,etc.If I check the Taske server I can see the data in ACD and SMDR.
this may be more of a Taske question. You can PM if needed.
ATTITUDE: It takes 43 muscles to frown, 17 to smile, and 3 for proper trigger squeeze.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
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How is the data leaving the 3300, as serial or as IP?
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Joined: Oct 2005
Posts: 930
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OP
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Joined: Oct 2005
Posts: 930 |
IP. I had th eports set. We may have solved it. We had to change the setting on the 3300 for the time. It wasn't set for 24hr where all the rest of them had.
ATTITUDE: It takes 43 muscles to frown, 17 to smile, and 3 for proper trigger squeeze.
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