EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
#114796 11/04/11 01:08 PM
Joined: Oct 2007
Posts: 117
Member
OP Offline
Member
Joined: Oct 2007
Posts: 117
We have a 5000 system I think version 3 or so. For an unknown reason it forgot the license existed and went into no license mode. We are not the original dealer and Mitel wants to charge us for a new system license and such. Has anyone else had this issue or know if there is a way to retrieve the original license off the system? We aren't getting any help from Mitel at all. Other than that they want to charge thousands of dollars for new licensing.
Thanks for any suggestions


A+, CTP
Advertising Sponsor
#114797 11/04/11 04:28 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
I’ve had this happen a couple of times, and needed to reload the license file. No warning, it was just gone.

I’m not aware of being able to retrieve the license file from the system.

#114798 11/04/11 06:24 PM
Joined: Oct 2007
Posts: 117
Member
OP Offline
Member
Joined: Oct 2007
Posts: 117
As I think of how Mitel is responding to our plight. If I purchase a system from a company that is going out of business and do not get get a bill of sale from them Mitel will only help me in this situation by selling me all new licensing. Not very good customer service in my opinion.


A+, CTP
#114799 11/05/11 07:32 AM
Joined: Sep 2008
Posts: 392
Member
Offline
Member
Joined: Sep 2008
Posts: 392
Your post does not explain who sold the system, who bought the system and who you are in relation to the system. Sounds like it could be a known technical issue and a new dealer should be able to get tech support on this. Also getting in touch with the local Mitel Sales rep might help.

#114800 11/06/11 05:11 PM
Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
We have seen this and so far we have been able to point to power outages as the most likely culprit. . The license key is associated w\ a Mitel dealer and usually only that dealer can download the license. If you guys aren't the original owner of the 5000, then the original owner needs to OK the license transfer to your dealer so they can download it and then upload it to the 5000.

#114801 11/06/11 06:21 PM
Joined: Aug 2005
Posts: 2,125
Member
Offline
Member
Joined: Aug 2005
Posts: 2,125
Is it possible that the "dealer" was a third-market re-seller, i.e. not a Mitel Dealer at all?

If they were a licensed dealer, you should be able to show the proposal, signed contract, or receipt as evidence that you bought the system from a Mitel dealer.


Link Copied to Clipboard
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,431
Posts639,814
Members49,470
Most Online5,661
May 23rd, 2018
Today's Birthdays
DavidRM, Doodle, Evgeny_Russia, jwcdawg, Majestic, WJSimon
Newest Members
AndreLS, JimLafleur, EssKayKay, xmestedex, PhoneGuy007
49,469 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 13
hbiss 4
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
15 members (newtecky, Curlycord, nortelvoip, Silversam, justbill, jeffmoss26, hbiss, sundance, BrianS, pvj, Professor Shadow, RUSS K., teldata1, JBean3329, BobRobert), 137 guests, and 56 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud