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#114873 11/30/11 08:02 AM
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Phil Offline OP
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I have been working with Mitels for about 7 years, and in all that time, I have never set up a RAD!! This RAD will be used, I believe, for telling a guest in a hotel that "this is your wake-up call!", or something to that effect. The voice mail is embedded in an AX controller, using 5.0.2.3 software. Can someone walk me through setting this up? Thanks so much - in advance!! wink


Phil

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Atcom VoIP Demo
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#114874 11/30/11 08:04 AM
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Phil Offline OP
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I do have the some of the basic knowledge to do this; however, I don't know how to apply this to only wake-up calls....


Phil

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#114875 11/30/11 08:35 AM
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Phil- Are you setting up an external RAD or are you going to use one of the embedded VM ports as a RAD?


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#114876 11/30/11 08:46 AM
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Phil Offline OP
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I'm using the embedded voice mail, Alex.


Phil

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#114877 12/01/11 07:09 AM
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Phil- Here is what is in the THB for RAD

To program RADs:
1. Form 04, System Options/System Timers
- Enable System Option 134, Recorded Announcement Devices.
2. Record RAD greetings
- Access the System Administrator's mailbox (see Using the
Administrator’s Mailbox, page 107.)
- Press 8 to select the RAD Greetings menu.
- Press 1 to record a greeting.
- Select RAD greeting number to record (1- 200).
If the selected RAD greeting already exists, you will hear it along with
prompts to accept, review or re-record it.
- Record the greeting, speaking clearly into a handset (do not use a
handsfree or speaker phone).
- Follow the voice prompts to record each additional greeting set.
3. Form 49 (Voice Mail Options), RAD Setup subform
- Assign greeting sets to the RAD ports and specify how often the

4. Form 17, Hunt Groups
- Select unused voice mail ports and assign them to their own hunt
group. Leave the hunting method set to CIRCULAR.
- Set each RAD hunt group type to RECORDING.
5. Recording Hunt Group Options subform of Form 17
- Give the RAD hunt group a name — for example, Greeting 1.
- Set the Message Length timer to the duration of the RAD greeting
set (Greeting 1 + Greeting 2 + Greeting 3...) multiplied by the
amount of times the set repeats plus three seconds.
- Set the RAD Greeting set (number 10-39) as programmed in Form
49.
6. Form 03, COS Define
- Put RAD ports in a COS of their own, with only COS option 223


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#114878 12/07/11 01:12 PM
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Phil Offline OP
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Thanks, Alex, but what i was missing was the methodolgy to assign it to wake-ups only. Found out how to do that! Thanks for all your replies!!


Phil

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#114879 01/19/12 10:41 AM
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Phil Offline OP
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I have another question about the VM ports assigned as RADs. Do they have to be contiguous? In other words, can I change the DNs for the voice mail ports, leaving "blanks" that I have used for other purposes?? I have two VM ports in a recording group, but their DNs are not consecutive. Does that make a difference? By the way, this RAD setup is in a different hotel, and when the VM calls a room for the wakeup, all I hear is a beep-beep-beep... etc., instead of my greeting.


Phil

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#114880 01/20/12 05:24 AM
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Hey Phil, just as a note make sure you use the middle ports of your voicemail system for RADs not the first or last for sure.
Scott


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