sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems IP Phone (5207) and abbreviated dial

Hello -

Have a 200ICP 4.4.0.9. I have a speed dial bin to call reservations - works fine at the console and digital phones. I installed a 5207 and I am getting "no access" when I try to dial the speed bin. Looked in COS - Abbreviated dial access is enabled, looked at the Device interconnection table - everything is set to "allow". I even tried changing the COS of the 5207 to COS of digital phones which can dial the abbreviated call - no dice.
What am I missing?

Thank you,

Rich

Check the stations restriction level from the console its probably set to INT - check the call forward ext in the cos as well

Thanks Alex - Was set to INT - can dial the bin number now but when I call in to test and transfer the call, it comes back after hanging up ("Ringimg you back")

Speed dial BIN = *155
Call comes in, answered at IP phone:
hit Transfer + *155
hang up IP phone and call rings back to IP phone

I have also set up a speed dial button for the reservations number - hit transfer + speed dial button, hang up - same result (call comes back)

Any ideas?

Thanks again -

Rich

Either trunk to trunk connect is not allowed in your COS, the Device Interconnect table is not set up properly, or you're not waiting to hear the far end ringing, before you hang up your call!

Trunk to trunk was not enabled AND I was not waiting for the far end to connect.
You guys are great!

Thank you -

Rich

Alex is the great one!!
I'm just the pretty one!!