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Joined: Feb 2008
Posts: 23
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Joined: Feb 2008
Posts: 23 |
I have Guest mailbox 102 that isn't recognized by the VM system. It is set up exactly like all the other Guest mailboxes. I've deleted and recreated the mailbox and analog ext. I've also reset the VM. The message is "that is an invalid number". Help.
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Joined: May 2005
Posts: 370
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Joined: May 2005
Posts: 370 |
Do you have any other mailboxes that may conflict with the number, for example 1, 10 or 1021
Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Is there an extension 102 in the PBX form 9 in addition to the mailbox in MEM?
How are you reaching the recording? What call progression? (i.e., "When I call from outside, after four rings, I hear, zzzz" or "When I dial this extension at the main menu, I hear xxxx?")
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
When you call voice mail from ext 102, does it recognize you (i.e 'Welcome to the Guest Messaging System)?
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Joined: Feb 2008
Posts: 23
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Joined: Feb 2008
Posts: 23 |
The pilot number for MEM is 400. When I dial 400 and dial #, the MEM prompts me to enter a mailbox to send a message to. I then get the message "that was an invalid number. There is an X102 in the PBX and no there are no conflicts. This mailbox has been working for years and i've done no changes in at least 1 year.
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
What happens when you dial 400 from ext. 102?
Is 102 Checked In? You can't leave a message to a guest mailbox that's not checked in.
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
When I dial 400 and dial #, the MEM prompts me to enter a mailbox to send a message to. I then get the message "that was an invalid number. Have you tried this on other guest room mailboxes? The system does not let you access a guest mailbox this way and should give that same message each time.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Try logging into a front desk mailbox and then accessing a guest mailbox from the options there.
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Joined: Feb 2008
Posts: 23
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Joined: Feb 2008
Posts: 23 |
When I dial 400 from X102 I get the AA message for the system "Thank you for calling...". When I dial 400 and then # and dial 103 (Rm 103), the system lets me leave a message.
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Joined: May 2005
Posts: 1,006
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Joined: May 2005
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Sounds like it doesn't have a mailbox. Is it a guest mailbox? Is it checked in? Can you manually check it in?
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