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Joined: Feb 2008
Posts: 88
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Joined: Feb 2008
Posts: 88 |
Customer stated as of yesterday, when ringing through the auto attendant and dialing 0 they receive a message "that extension is not valid". I verified this is true. I, at that point verified that while onsite, I can pick up a phone and dial 0 without going through the auto attendant and it does work.
Voicemail is an Express Messenger.
Any help would be appreciated.
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Joined: May 2005
Posts: 1,006
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Joined: May 2005
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I believe you have to program a mailbox for the operator's extension.
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Joined: Jul 2003
Posts: 1,136 Likes: 1
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Joined: Jul 2003
Posts: 1,136 Likes: 1 |
I think someone entered vm programming and changed the extension. You can verify with the mem software or via the admin box.
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Joined: Feb 2008
Posts: 88
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Joined: Feb 2008
Posts: 88 |
Yes, the mailbox 0 was changed to 9404xxxxxxx, I deleted and input a 0, tested fine. The funny thing now, is I cannot change the passord to mailbox 9999? It denies me? NOW WHAT! If it aint one thing its another?
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Joined: Feb 2010
Posts: 339
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Joined: Feb 2010
Posts: 339 |
Were the passwords default? Sounds like someone was highjacking VM for outbound calls. If you aren't doing external notification I would block the voicemail from accessing external lines.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Feb 2008
Posts: 88
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Posts: 88 |
Jon, thank you for the suggestion, I did have the VM ports denied, you never know when you will overlook something so small. My probem still is I am unable to change the Administrator password under mailbox 9999. I enter administrator mailbox, press 6 to change the password, then 1 to change it, and it says "Invalid selection".
It is default, and I must get it changed, any and all help will be appreciated.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Try logging into the "Tech" mailbox and changing the admin passcode from there.
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Joined: Feb 2008
Posts: 88
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Joined: Feb 2008
Posts: 88 |
I went to the site, listed out all mailboxes, I did not see a "Tech Mailbox". I am not a master of any systems, but am able to work on a bunch of them, so your help, as always, is greatly appreciated on assisting me on resteeing the password on mailbox 9999....
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Joined: Sep 2008
Posts: 392
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When you log into mailbox 9999 there is a Tech/Installer passcode and there is an Administrators passcode and it depends on which code you use as to what options you have access to.
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Joined: Feb 2008
Posts: 88
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I attempted the *9999 and the passcode that "Telephoneguy" PM'd me, and that passcode does not work. I battle life everyday, LOL.
Any other ideas?
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