sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Best Western Reservation Line issue on 200ICP

Okay, I know someone out there has run into this issue and I'm getting a headache trying to figure out how to make it work.

Scenario 1: guest calls into the property and wants to make a reservation. The front desk is busy and forwards to the national reservation line by dialing Ext 6xx which is call forwarded always to abbreviated dial number 6xx which is the VM huntgroup number, a pause, then a transfer only mailbox number 2 which goes to an abbreviated dial to the reservation line. So the console dials 6xx, which forwards to 200*92, which goes to abbreviated dial bin number 002 which dials the reservation line. I went this route because Best Western requires a recording telling the guest, "You are being transferred to the Best Western National Reservation Line".

The above scenario works great if:
1. The console answers and transfers to 6xx
2. Front desk phones use TAFAS to answer the call and transfer to 6xx.
3. Voicemail answers and dials 2.

However if the console transfers to another phone and that phone transfers to 6xx, the Auto Attendant answers instead of transferring to SD 2. I assume there are too many hops when the call is transferred to another extension before transferring to 6xx.

Unfortunately, according to the manager, Best Western properties are charged $3.00 per call transferred to the national reservation line so the main greeting tells guests to dial "0" for reservations instead of dialing 2.

So my question is if there's another way to get the recording to the guest without using a transfer only box so an employee can have a call transferred to them and still send the guest to national reservations with the proper recording played prior to the transfer?

It makes no difference who dials the 6xx code, it should all work the same way.
Are the admin phones allowed to establish trunk to trunk connections?
It sounds like the the 2nd step of your xfer is not being allowed, so you're ending up with the auto-attend. greeting.
I would also suggest using the 'single button transfer to vmail', to help eliminate some of your steps.
Again, it makes no difference how many times a call has been transferred around, once you are the 'owner' of a call, everything is based on your COS.

I will try the single button transfer but why would TAFAS work with the admin phones and xfer to 6xx but if transferred to them from the console or another phone it doesn't work? Trunk to Trunk is enabled in their COS

call forward external must be enabled in class of services affecting trunks, console, virtual extension (that is call forwarded to your speed bin) and in the extension doing the actual transfer. Once you set that up, you should be good to go.

Another possibility is that it's a timing issue. I assume that you built the speed dial as something like 9 *9 1800whatever *1 2 (grab an outside line, pause for a second to get DT, dial the 800#, pause several seconds at AA, dial 2). You may need to tweak the pause for the auto-attendant (*9*9 instead of *1?) .

Or, check COS, I think that there may be a setting for passing through tones after dialing a speed dial.

Finally, try playing with the COR to match the front desk phones' COR.