atcomsystems.ca/forum Forums Other TDM Phone Systems Nitsuko-Tie Telephones & Systems Onyx VS 88500 - Ghost rings

dtmf, I spoke with a tech who knows this system very well and he was saying that you need to have a phone attached to ext 300 for the system to function properly, not having one can cause strange issues, is this possible?

That's why I was asking how come they didn't use 300. That is generally your programming phone. To be honest I don't know if it would cause problems as I have never hooked one up without #300. Go ahead and hook it up.

Thanks, thats what I am going to do, boy this job sure turned into an ugly mess! Thanks for the help.

ok I found out from the customer that yes they had the 300 ext conected prior to the move and so I reconnected it and then forwarded it to 301 where the receptionist is sitting, is there anything I need to be aware of when it comes to ext 300? Thanks for all the help.

Typically #300 is your programming phone, I would make it the receptionist phone, it sounds like the person that moved the system didn't know what he was doing or was trying to have them at his mercy. It doesn't make any sense to not have 300 up and working as the receptionist phone.

ok all is good now, thanks. I also managed to find out that the customer was actually not using the proper function to pick up a call directed at a different ext. Dtmf you know your stuff, thanks for the help.

Any time, it's always hard to try and figure someone elses mess out when you didn't install or program it. Glad you got it going.

I use to work for Tie...sounds like your company downsized...got rid of the recptionist...just stored the phone from x300...theres prob a call coverage key(s) on other exts...if there was a dss unit
then port 301 might need to have its type changed. We use to skip 301 when using a dss. found it did cause tramau. Keep in mind...if you do reconnect x300 and drop 301...that person will lose handsfree/ speaker phone function.