atcomsystems.ca/forum Forums Other TDM Phone Systems Nitsuko-Tie Telephones & Systems 704i Forwarding

Is there any way to have a forwarded call go to the mailbox of the set the call was forwarded to? I have calls ringing to a virtual extn. in the day and to a real extn. with a VM box at night. Is there a good way to have missed calls go to the same Mbox during the day? I realize I could set up a Mbox for the virtual extension and have that Mbox auto-forward to the other one, but that would require recording two greetings all the time.

I was surprised to find out that a DID call which is forwarded to another phone will still go to the mailbox of it's original extension # when it is ultimately sent to the voicemail.

In a related matter, is it possible to have CID info displayed on a set for a call ringing through on a Call Coverage Key?

You could forward the virtual to the real ext, if that real ext forwards immediately to VM. CID won't pass to a virtual ext, but caller id will pass to members of a station ring group. If you are using DID numbers you can use vacant number intercept to have the DID's go to the ring group. 1810 and 1814 I believe are the primary and secondary destinations. Also you must set up what action a vacant number will take in another program which escapes me at the moment. Also, in 1806 you must have the DNIS digits in the DID table but leave the destination blank. Sorry I can't be more specific, I don't have the manual with me, but I have set this up before. Hope this helps.

Thanks for the input. Are you saying that when a virtual DN (say 499) is CFNA'd to a real DN (say 302) which is then CF All to the Vmail the call will route to 302's mailbox? And if extension 302 is CFNA to the Vmail the call will route to the original DN's mailbox - 499?

I don't think the ring group idea will work in this situation, but thank's for the idea.

To be honest with you I don't know if that would work or not, because I have never tried it. What I was saying was that if for example you had a DID # (555-1234) and you wanted a group of extensions to ring, and have the ability to answer you could use vacant number intercept. Your primary destination would be the ring group and the secondary would be the real extension (302).
As I said I have used VNI and to solve your other problem CID (ANI) is passed to members of the ring group.

Just an update, I set up Call Routing mailboxes for the virtual DNs that send the calls to the correct mailboxes. Seems to work fine so far.

I did fool around with ring groups, but had no luck in deleting ports from a specified ring group. All the groups appear to include all the ports with the 0 setting (no ring, only flash Call key) so that anyone who picks up their phone while a call is coming into the ring group unintentionally answers the call.

One more question; can the CFNA timer be different for individual phones? It seems that CFNA is always based on timer number 31.

[This message has been edited by Toner (edited October 09, 2004).]

Sorry for the delay. You are correct. The Call forward N/A timer is system wide and can not be programmed per phone. I am not quite sure about your ring group problem. I beleive in 0909 you set the trunks to ring a group and 0910 you set the members of the group. I see you are in Canada. Perhaps there is differences in software that I am not aware of. Sorry I can't be of more help. I thought everyone in Canada used Nortel? lol.

That's funny - I do normally use Nortel! That's why I have so many questions about this Nitsuko. I enjoy working with the product, and am impressed with it's flexibility but I am also surprised with a few inflexibilities that it does have.

Thanks for responding.