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Joined: Mar 2005
Posts: 51
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OP
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Joined: Mar 2005
Posts: 51 |
In 0906 I reversed the order of line selection from COL 1 first, COL 2 second and so forth, to COL 5 first and then 4, etc. Now single line tels have to dial TWO nines to get ouitside dial tone. I tried to clear the enries, but with no luck.
A "cold start" restored the original selection priority, but single line users still have to dial two 9's.
Additionally, display tel at extension 310 shows "system start..." message continually, while 301 and 306 show normal idle display.
Things are going bad here.
Thanks for your help,
JE
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Joined: Mar 2001
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Moderator-Allworx, Nisuko-Tie, Vodavi
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Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
SDJ:
I hope some of the other installers chip in here and get you pointed in the right direction. Isn't 300 (the first port) the programming port. How is THAT one coming up?
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Joined: Mar 2005
Posts: 51
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OP
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Joined: Mar 2005
Posts: 51 |
Thanks for your reply.
Port 1 is 301. It is now coming up OK. I am able to access programming for all the good it is doing me.
It appears that the systrem is not seeing cards in the expansion cabinet ((2) 8DSTU digital stations and (1) 4ATRU analog trunk card).
This is why I so much want to know how to determine software rev. I think my supplier may have sent me the wrong program manual.
Thanks for your help,
JE
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Joined: Jun 2004
Posts: 23
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Joined: Jun 2004
Posts: 23 |
I think check + hold will give you the s.w version. Thats how you check it on an Aspire. I think its the same on the Iseries.
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Joined: Jul 2004
Posts: 28
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Joined: Jul 2004
Posts: 28 |
Where are your cards positioned in each cabinet? What is in slot 1 of each?
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Joined: Mar 2005
Posts: 51
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OP
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Joined: Mar 2005
Posts: 51 |
Cabinet 1: Slot 1 - MPR
Slot 2 - 8DSTU-S
Cabinet 2: Slot 1 - Interface card
Slot 2 - 8DSTU-S
Ahem, all's well that ends well.
Contacted a fellow phone dawg nearby and I'm
handing off to him. He serviced this actual system and has moved it once or twice.
With one program number, he helped me cure the stations not coming up, and with one more, not in the manual, but contained in release notes to dealers, I cured the "9,9" requirement for single line digital users. Better he spend an hour than I spend another full day fooling around and spinning my wheels and making mistakes. It's the better customer service as I see it.
Thanks to all you phone guys out there who care about our work.
Thanks for your help,
JE
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