web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#117298 12/20/05 06:17 AM
Joined: Jun 2005
Posts: 204
Member
Member
Joined: Jun 2005
Posts: 204
I'm having another problem with this boat anchor.

Intermittently, when users dial a phone number with a 1 in it the call will not go through properly. For some reason the system stops sending any 1's to the phone company. Power off/on resolves the issue for a short time (a day, or 5 minutes).

I'm guessing it's a sticky relay, but I don't know where or how to resolve the problem.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#117299 12/20/05 06:33 AM
Joined: Sep 2004
Posts: 4,220
Likes: 2
Member
*****
Member
*****
Offline
Joined: Sep 2004
Posts: 4,220
Likes: 2
Sounds to me like a bad DTMF port. I don't know the Onyx that well but in other systems that was a pretty good starting point.

#117300 12/21/05 06:39 PM
Joined: Jun 2005
Posts: 204
Member
Member
Joined: Jun 2005
Posts: 204
Anyone know what board I need to replace to fix a bad DTMF port?

Thanks

#117301 12/23/05 05:42 AM
Joined: Sep 2003
Posts: 70
Member
Member
Offline
Joined: Sep 2003
Posts: 70
Its either a trunk protect card or the 4 port co card that will need to be changed. The trunk or trunks causing the problem must be isolated first. Check programming to find which trunk is first to dial out through the loop keys or ARS or however they are dialing.


Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,933
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 9
Taddeo 4
dexman 3
Who's Online Now
0 members (), 154 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0