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Joined: Nov 2004
Posts: 19
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Joined: Nov 2004
Posts: 19 |
What MB number is General Delivery?
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Joined: Feb 2008
Posts: 683
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Joined: Feb 2008
Posts: 683 |
There is no General Delivery mailbox per say on an NVM. A General Mailbox can be whatever subscriber mailbox you want it to be. Or are you asking for a Distribution mailbox? Please elaborate.
St Petersburg
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Joined: Nov 2004
Posts: 19
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Joined: Nov 2004
Posts: 19 |
Customer has auto attend greeting that directs callers to stay on line to leave message in Gen Del. Only thing is, she hasn't a clue where these messages go. She left a test message and knows it didn't go to a subcribers MB. I was hoping it was a "guest" mailbox like MB100 on Norstar. Now what?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You'll hsve to check the routing table to see what happens when you press 0.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Nov 2004
Posts: 19
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Joined: Nov 2004
Posts: 19 |
Zero was her work around. She re-recorded saying to leave a message press 0, those go to the front desk and end up in that set's mailbox. How do I find the default mailbox that you get when the caller "stays on the line" This MB announces as General Delivery!
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Joined: Feb 2008
Posts: 683
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Joined: Feb 2008
Posts: 683 |
Sounds like it was never set up properly. Zero is usually the default setting for an NVM. In that case, you will have to assign the reception phone (301?)as the 0 option. (0= REC2= 301)
St Petersburg
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
It's same setup for any or no digit. Check the CR mailbox usually MB 000 and see where "No Digit" goes. It's probably transfer to a mailbox.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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