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Joined: Nov 2001
Posts: 81
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Posts: 81 |
Trying to figure out how to get external call forwarding to work for DID's and COT's that appear on a set. It works if it is an internal call going to answering service but if you call from outside (the DID number) it gives you a busy when the set is forwarded..
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Joined: Mar 2001
Posts: 577
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Need to know what release your software is.
Ld 22
Req>ISS
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Joined: Nov 2001
Posts: 81
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Posts: 81 |
VERSION 2911
RELEASE 25
ISSUE 15 +
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Joined: Mar 2001
Posts: 577
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Mark,
First of all,I want you to know that you are opening your self up to possible toll fraud with this setup.
Make sure the ncos and tgar match on the set you are trying to external call forward,also make sure that xcfa is in the 'cls'.
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Joined: Nov 2001
Posts: 81
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Posts: 81 |
Thanks for the response; and yes the xcfa is on in the cls because it works if you call the 4 digit extension number, just doesn't work when you call the 7 digit DID number from outside. Any help would be greatly appreciated.
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Joined: Dec 2001
Posts: 4
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<font face="Verdana, Arial" size="2">Originally posted by Mark Smith:
Trying to figure out how to get external call forwarding to work for DID's and COT's that appear on a set. It works if it is an internal call going to answering service but if you call from outside (the DID number) it gives you a busy when the set is forwarded..</font>
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Joined: Dec 2001
Posts: 4
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Joined: Dec 2001
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<font face="Verdana, Arial" size="2">Originally posted by Mark Smith:
Trying to figure out how to get external call forwarding to work for DID's and COT's that appear on a set. It works if it is an internal call going to answering service but if you call from outside (the DID number) it gives you a busy when the set is forwarded..</font> Check your permissions restrictions in Mail Check COS on incoming route Check second forward allowed on system and on set
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