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Joined: Feb 2002
Posts: 56
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OP
Member
Joined: Feb 2002
Posts: 56 |
We are having difficulty getting a Star Talk to Transfer a caller as an external call to a local numer. The system indicates that no line pool is set up. We have set all of the lines on the 824 to line pool A and from the 824 you can indeed go on the intercom and dial 9 and the system grabs a line. Any reason why the Star Talk cannot do the same thing?
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Joined: Apr 2002
Posts: 1,101
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Member
Joined: Apr 2002
Posts: 1,101 |
Check the outdial route for the mailbox. Default is none. Also all outdialing is done by the DN, so make sure no restriction are on that DN for that mailbox.In flash settup and operation guide look at Befor you register Mailbox. Good Luck!!
If all else fails, use a BFH.
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Joined: Jun 2002
Posts: 8
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Member
Joined: Jun 2002
Posts: 8 |
You may want to make sure outdial is set to line pool. But on voicemail, I don't think you tell it 1. Instead you have to use the code you are using for that pool. I believe you said you are using "9". good luck.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
You can outdial notification when a voice mail receives a message to either a phone or a pager. I am not aware of any feature, even on the new software, that allows a caller to transfer from a mailbox to an external phone. Any thoughts Openwire?
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