sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems EXTERNAL TRANSFER ON A PRI

Thanks for the assistnace, I got it to work by inserting the "9" before the dial out number to be transfered to. Also I changed the phones to allow redirect.

[This message has been edited by Scott (edited July 22, 2002).]

How To Externally Call Forward a Phone:
You must have at least 4.1 software to execute this feature.
Build a Route
Services - Show
Ringing Service - Next to
Routing Service - Show
Routes - Show
Show Route: 001 - Show
Dialout: No Numbr - Leave alone - Next
Use: ( ) - Change to Pool you want it to use. (Pool A)
DN Type: Public
Build a Destination Code:
Routing Service - Show
Routes - Next
Dest Codes - Show
Show destcode: - Add
DstCode: (enter code) - OK
Normal: 000 - Change to route built - Show
AbsorbLength: ALL
Don't have to worry about Night schedule etc.
Make sure the phone has Allow Redirect set to Yes and that you've allowed it access to the line pool you're using.
Then simply walk up to the phone and press
Call Forward Button or Feature 4
Dial the destination code + phone number.
All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set.
If you have a PRI then you are already using a route and dest code to get out to begin with so you can just use the same code to do the external call forwarding.
If you want the CF to be on a No Answer condition, program the cell number including the destination code in the CFNA heading of Capabilities for the station you want to forward. That way you will get the forward after a specified # of rings.......

If you using PRI then you already using routing and destination code .so I guess the next step is to make sure in capabilities for that set that you have allow redirect Yes.and then use Feat 4 and the dest. code that you already using ie. 9 and the phone no.it should work.


Good luck