sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems DR5 Software

Does this software enable outsiders to call an individual direct?
Thanks in advance

What exactely do you mean ,DID lines or regular private lines.IF the system 824 DR5 you have the option of DID lines iF 616 DR5 you don't , but still you can have private lines.
please give more details so we can help you.

Good Luck

Right now we have Norstar 8x24 w/dr3 software. We want to have the capability of someone from the outside calling me for instance direct versus having to go thru the receptionist. How does that work?

You have to upgrade to DR5 and get DID modules and order DID lines with block of numbers and when somebody call it will reach you directely.

you also have the option of assigning regular POTS lines as private lines to an extension, as Sam mentioned. If you don't want DID's or private lines, install a Voice mail system and use it as an auto-attendant.

I'm sorry but what is POTS lines?

POTS (Plain Old Telephone Service) Lines
best bet is to assign two privet lines to the extension, that way you have your main privet line and the second will be your rollover, that way a caller wont get a busy signal. another way is to make one line privet to an extension then have it rollover to your main hunt group, that way if you are on the privet line and a second caller tries you the receptionist has the option of answering the call

How do I do this (Assign regular POTS lines as private lines to an extension, as Sam mentioned. If you don't want DID's or private lines, install a Voice mail system and use it as an auto-attendant)

did's or vmail are good choices, but cost money