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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
We just upgraded to DR5.1 over the weekend. We can transfer calls when an employee is on the phone but its limited. (let me explain) You know how the display shows "cancel,retry,join" well this message only appears for like 2 seconds, and then whats displayed is cancel, retry and then after a couple seconds 258 hung up. This only happens if their extension is in use. I've reset everything and I can't figure it out. Our vendor can't either and has been on the phone this whole week w/nortel. Our star talk is 2.0 Any help would be greatly appreciated. THANKS!
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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
Also, if we transfer w/in the office while we have someone from the outside on the phone and do feature 70 and the other employee's extension it calls the person while the person transferring the call is on the phone too. Its almost like a conference call.???
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Joined: Apr 2002
Posts: 305
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Joined: Apr 2002
Posts: 305 |
I think that you have a problem with the S/w .what system is that ,616 or 824.star talk or star talk flash .if its star talk 2.0 thats old and it should be upgraded to 2.04L .Make sure each extension has two intercoms,no call forward on busy and no DND on busy either.if you have done all that then I recommend replaceing the software.
Good Luck.
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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
We have 824. Also why would we not have call forward on busy set up? We did before the upgrade.
Thanks.
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Joined: Apr 2002
Posts: 305
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Joined: Apr 2002
Posts: 305 |
you don't use call forward on busy because if you trying to transfer a call to an ext.and has call forward on busy it will go to the VM and if you don't have free port at the time the call will hang up and you can't transfer.
I did ask you for the revision of your vm IF ITS FLASH 2.0 its ok but if its star talk 2.0 thats a problem and its not compatiable with Dr5.1 .its has to be 2.04L to work correctely.Maybe thats why you don't have Feat 986 in your Feat list .like you mention in your other post.
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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
I don't know if its just Star Talk or Star Talk Flash. On the equipment itself, it shows NT8B72AJ-93 H/W 2.0 S/W 2.0
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Joined: Apr 2002
Posts: 305
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Joined: Apr 2002
Posts: 305 |
When you log in as adminstration Feat 983 and admin mail box and password ,when you see the AA and other dial 9 .It will show on the display the S/W revision .If its flash it will say flash if its star talk it will say star talk only.
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