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#120586 10/21/03 06:45 PM
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davetel Offline OP
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hello group. i have a customer who has the first 4 lines as incoming on their mics. they loose audio outgoing. they can still hear the customer but they arent geting out. happens on several sets. anyone else had a simular problem. in not sure where to look- the lsds card, the system or the tel co. thanks for any input. dave

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#120587 10/22/03 12:35 AM
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What is the software level? If it is 4.1, upgrade the software.


In Memory of Moderator Bruce Owen who pass away Jan 20 2004.
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#120588 10/22/03 01:27 PM
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davetel Offline OP
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im not sure what the software level is. i didnt put it in but i can find out. is the 4.1 a troubled software. thanks dave

#120589 10/22/03 02:45 PM
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Low volume, ringing problems, and dropped calls.


In Memory of Moderator Bruce Owen who pass away Jan 20 2004.
http://www.owentel.com
#120590 10/23/03 12:55 PM
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Try swapping the cards and testing to see if the problem follows the trunk card. The first four lines are on the first card so it's a good chance you have a card problem.

#120591 10/23/03 07:09 PM
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davetel Offline OP
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i had the same thought. i went out yesterday- system was working fine last couple days but the company that sent me wanted me to go back and reboot it.while it was down i traded the 2 lsds cards in the ksu. funny how things often seem to work good when the tech is there. have to wait and see. thanks dave


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