sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems I hate to bring this up again but...

Regarding my topic of March 25 - NRU and a FastRAD. First of all thanks to Dan for all of his help. The customer called back and said that if they forget to press the night service key to send the voice mail straight to the CCR and if they forget to do a F84 to redirect their DIDs because they would be in such a panic, can I dial in remotely and call forward the DIDs to an external number? I told them the best thing to do is call the telco and get them to do it but they want to know if it can be done from the RAD so it will save money. I would only have to redirect 5 or 6 DIDs at the most. The funny thing is that I've already installed this thing, haven't been paid for it, now they are asking what this thing will do so they can decide if they need it but they've had it for a few months already. Kind of makes me wonder why they didn't ask me for any of this info when I put it in. Anyway, any more help would be greatly appreciated.

Thanks in advance,
Chris

as i said, we're here to help. customer called me about the moh - thanks!
as i told you they are just going to have to remember to hit that night button. just put it in place of the emergency procedures and have 2 people assigned to it during any time fo the day.
someone else may have to back me up on this, but it may be a long shot.
dial into the rad and on the phone tool setup the rad's extension (not rad programming but system programming) to give you line access to those target lines in quesiton. you may then be able to do the redirect if you dial in. be sure in capabiities that the rad extension doesn't have any b/na settings. once again, this is a long shot but the only ability the rad is going to even allow as it is primarily a programming tool. email me as well if you have any other questions.