sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Protected line

I just installed a Norstar MICS 6.1 with a Call Pilot 150 VM. This was an upgrade from a Norstar 616/StarTalk. The customer wants one line (6)to be "protected". By this, she means she wants the line to ring continuously, without the voicemail answering it, until someone there picks it up, live. Line 6 appears on all 21 sets, and rings on most.

I cannot stop the AA from answering line 6. I have set the Call Pilot lines programming- F983- AA-Lines- Line 6=No. It continues to answer line 6.

I looked at the old 616 system programming, and found that lines 1-5 were in a line pool (A), and line 6 was public. I will try this, but I thought line pools were for outgoing calls, and see no relation to the VM.

Any ideas to get line 6 to ring unanswered?

Do you have the voice mail as a ringing set on all lines? If so, trying changing that to no and it might solve your problem. The voice mail will still answer the lines.

Good luck

If I understand you, this is the setting for station 252 (voicemail). This is under Line Appearances, which gives you the choices of -unassigned, ring only, appear only, appear and ring. So, you mean to change sta 252 to appear only on lines 1-5, and appear and ring on line 6 ?

1 make sure you cp extension do not have any ring assignments

2 make sure the cp programming f983 is not assigned to answer that trunk

3 If you you have cfna/cfb assigned in extension programming then that line will be answered by the ext's vmail box.

1. set the lines on CP ext to-unassigned or appear only?
2. Trunk 6 (actually 032) is set to N
3. no CFNA or CFB

Thanks!

Are you getting a users mailbox when you call that line or the AA greeting? You may want to check the prime set for that line and wether or not DRT to prime is active in the system. The line may be ringing long enough to activate the DRT feature and following that assignment.

yes the DRT prime set was 252 (VM). Currently, the customer is happy with DRT delay set to 10 rings. This is the solution a local Norstar programmer came up with. I realize that it won't go to VM for 10 rings, but- the customer is happy.
If I have to work on it again, would you recommend the DRT prime be set to none?

If the customer truely does'nt want that line answered by the VM, then I would say yes, set DRT for the line to none. If they use night mode, I would then make it ring to the AA while in night mode so callers that call it after hours will at least get something saying the biz is closed. But it all depends on how the customer wants that line handled.

DRT prime set= none. Thanks.
They want the line to ring continuously, even when in night mode.

If all else fails, try making Line 032 a private line to one extention, let the system update, then go back in and program the line however you need it. That should erase any erroneuos programming parameters previously assigned.

Just a thought......

(if it rings on any phone with CFWD/NA to VM, it will follow the CFWD.)