Need help adding new phones....|Sundance Business VOIP Telephone Help

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Re: Need help adding new phones.... #121762 08/12/04 04:13 PM
Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA Evangelist OP Member
OP Evangelist Member Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA	For that port, any phone is totally dead! Quote <font face="Verdana, Arial" size="2">Originally posted by JOHNYREB: Does the phone do anything when you first plug it in, or is it totally dead?</font> Blessings

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Re: Need help adding new phones.... #121763 08/12/04 04:14 PM
Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA Evangelist OP Member
OP Evangelist Member Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA	Sorry guys, missed you by a half. Quote <font face="Verdana, Arial" size="2">Originally posted by dtmf: Evangelist, See the Chat Room button at the top of the page, go in there and we are waiting. </font> Blessings

Re: Need help adding new phones.... #121764 08/12/04 04:34 PM
Joined: May 2003 Posts: 1,362 PENSACOLA FLORIDA-U.S. JOHNYREB Member
JOHNYREB Member Joined: May 2003 Posts: 1,362 PENSACOLA FLORIDA-U.S.	Which 25 pair are you terminating to, and to what pair? I assume you have 3 25 pair calbes going to punchdown block correct? All the pairs on the 1st 25 pair cable should be "hot" ports except the last pair (violet/Slate) and the first 8 pairs on the second extension 25 pair should be "hot" as well. I'll shoot ya an e-mail with my cell number and would be glad to help tommorow if I can.

Re: Need help adding new phones.... #121765 08/12/04 05:55 PM
Joined: Aug 2002 Posts: 341 NEW YORK, NY DMCSALES Member
DMCSALES Member Joined: Aug 2002 Posts: 341 NEW YORK, NY	Quote <font face="Verdana, Arial" size="2">Originally posted by test-ok: did you cycle the power after adding the new phone?</font> it sounds like he is shutting down the system. what i think test-ok means is the the phone needs to cycle, i tell my custemers the phone needs to boot up. it sometimes takes about a minite for the phone to come up

Re: Need help adding new phones.... #121766 08/12/04 06:33 PM
Joined: Jun 2002 Posts: 435 Chesterfield, MO codasco704 Member
codasco704 Member Joined: Jun 2002 Posts: 435 Chesterfield, MO	Yeah...the LCD next the the line keys should flash the indicator arrows for about a minute then come on-line. Have you tried to make a call? If you're not trying to make a call it could be that the display defaults to a low level, making it appear that the phone is dead.

Re: Need help adding new phones.... #121767 08/13/04 12:59 AM
Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA Evangelist OP Member
OP Evangelist Member Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA	Thanks for helping. I am familiar with the Nortel phone bootup, and this port shows no sign of functionality. Convinced it is the programming as the orignal setup never included this phone ext, 241 and up. Quote <font face="Verdana, Arial" size="2">Originally posted by codasco704: Yeah...the LCD next the the line keys should flash the indicator arrows for about a minute then come on-line. Have you tried to make a call? If you're not trying to make a call it could be that the display defaults to a low level, making it appear that the phone is dead.</font> Blessings

Re: Need help adding new phones.... #121768 08/13/04 01:08 AM
Joined: May 2003 Posts: 1,362 PENSACOLA FLORIDA-U.S. JOHNYREB Member
JOHNYREB Member Joined: May 2003 Posts: 1,362 PENSACOLA FLORIDA-U.S.	I don't believe the problem is in programming, regardless of the ports programming, the phone should come up. You either have a bad port(s) or wiring problem. Did you get my e-mail?

Re: Need help adding new phones.... #121769 08/13/04 04:21 AM
Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA Evangelist OP Member
OP Evangelist Member Joined: Aug 2004 Posts: 16 Ft. Myers, FL, USA	Now here is the time where the rookie tells you how he negelected to adfix the bridge clip! Be it as may I am operational. Thanks fellas, especially JonnyReb, he suggested it. Where can I find those 'Bridge clips'? Quote <font face="Verdana, Arial" size="2">Originally posted by JOHNYREB: I don't believe the problem is in programming, regardless of the ports programming, the phone should come up. You either have a bad port(s) or wiring problem. Did you get my e-mail? </font> Blessings

Re: Need help adding new phones.... #121770 08/13/04 05:20 AM
Joined: Apr 2001 Posts: 1,390 AZ rustynails Member
rustynails Member Joined: Apr 2001 Posts: 1,390 AZ	greybar or just use cross-connect wire and jump the pins, or simply dont use bridge clips since it is not necessary w/ nortel. Punch directly to the port. 28 post later!

Re: Need help adding new phones.... #121771 08/13/04 05:22 AM
Joined: Jun 2001 Posts: 10,631 Phoenix Arizona Test-ok RIP Admin-Founder
Test-ok RIP Admin-Founder Joined: Jun 2001 Posts: 10,631 Phoenix Arizona	The second post: Quote <font face="Verdana, Arial" size="2"> Try putting the phone on a jack at the backboard and see if it works there.</font> would have shown it was in the wiring/bridge clips. IT News

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