|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
I am installing a Call Pilot 100 with a Norstar CICS. I just checked SW version and got 30BCk07, which I read as CICS expanded 2.o with IRAD. The KSU communicates with the CP100 and programs ok, but when I got to adding the manual night service key, I got "denied" when pressing the ringing group button.
1. Does this have a RAD, and can it be turned off on site?
2. Do I need to upgrade to CICS 4.2? What do I need?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Feb 2004
Posts: 273
Member
|
|
Member
Joined: Feb 2004
Posts: 273 |
Call pilot requires 4.1 and higher with CICS/MICS
|
|
|
|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
OK. It looks as if the customer needs to upgrade. It just confused me because since I was progamming the voicemail through a set, I assumed that the two systems were communicating. But when I tried to activate the night service it wouldn't activate. It read "Denied in admin".
|
|
|
|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
I've just had a tech tell me that 2.0 is "backwards compatible" with Call Pilot, and it should work.
Correct?
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
From my experience you need 4.1 or higher software. The phone system will see it and allow you to access it sometimes, but it does not work all the time.
You should check the Norstar compatability chart.
Good Luck!!
[This message has been edited by JJ (edited September 08, 2004).]
If all else fails, use a BFH.
|
|
|
|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
That explains a lot. Thank you!
|
|
|
|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
|
|
|
|
|
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
|
|
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Everything I have heard concurs with what JJ said. 4.1 and higher for CP. It might work now, it might work next week, but in a month you never know, so proceed with caution.
|
|
|
|
|
Joined: Apr 2004
Posts: 585
Member
|
|
Member
Joined: Apr 2004
Posts: 585 |
That's good advice. I will advise the customer.
|
|
|
|
Forums84
Topics94,572
Posts640,217
Members49,874
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
34
guests, and
51
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
