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Joined: Sep 2005
Posts: 2,049
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I don't know if you have noticed but most IP "PBX" providers only support LS Trunks now . They can't/have a difficult time detecting a disconnect signal from a GS Trunk reliably . They can recognize DT as a disconnect signal . Also see if you can have BLF'S on remote sets , the list goes on & on ! IMHO ! 
Let It Be , I live in a Yellow Submarine . SCCE
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: Jul 2006
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Originally posted by paul144:
You have stated that your phone system is absolutely crucial to your business....
I would ask:
How often has your phone system (the Samsung is a very nice product, btw) been down since you installed it?
How often have you had to reboot your server during the same time frame?
Phone systems are manufactured to be extremely reliable and to function for years with little or no down time.
Most IT guys are satisfied with a network 95%-98% up time.
Why replace something that is built to function 24/7 for years with something that will go down and need a reboot once every couple of weeks?
You need to begin documenting the situation. Print out what has been said here. Pay particular attention to those who have said that they advocate IP and open source and why they think this is a bad idea.
On this forum, you have tapped into one of the largest and best informed group of telecom professionals in the country. Pay attention to what they have had to say. To answer your question. The Samsung phone system has been extremely reliable and flexible. It has fit exactly what we are trying to do without problem. The network servers on the other hand are always having software and hardware glitches.(Even the servers running Linux based operating system which are suppose to be a lot more reliable than windows) I think its becoming pretty clear what the correct decision is. I have to figure out how to minimize the damage this guy is going to cause not just to the phone system but also in other areas with similar situations. Thanks for all your advice.
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Joined: Mar 2001
Posts: 3,869
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Who is the little snot that deleted my second post?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jun 2005
Posts: 211
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Assuming this this thread is not a total troll (no offense, but nothing surprises me anymore), I don't think you have much to worry about.
You sound like you have a decent grasp of the issues and I'm sure you'll have no trouble explaining to the executives exactly why this is a bad idea. Besides, the whole "leaving pictures on your desk" would seem to indicate Mr. IT is in search of an audience and hasn't yet convinced a decision-maker that Asterisk is the way to go.
If I were you, I'd write a small "White Paper" comparing the 2 systems, pros/cons, etc. Keep it to yourself, and if it ever becomes an issue, simply provide each exec with a copy. Problem solved. Until next time, at least...
-Steve
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I would email the link to this thread to your bosses. Sounds like the IT guy is trying to justify his job by creating busy work. It doesn't appear that he fits into the company very well, or has a care about costs and consequences. A pink slip sounds in order.
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Joined: Nov 2005
Posts: 11
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The only time I see people talking about Asterix is when
1) They are technical and want something new to play with
2) They feel the "free system" will be in fact free and replace whatever they are using which is often broken or outdated
3) They want to move to VoIP and the current system doesnt allow it...
4) They want something completely customizable
As previous people have said... the OfficeServ 500 has all those features built in... Why would a business ever want to change that?
Regards, Amanda Blain Channel Sales Manager Toll Free 888.332.9322 x147 Web www.talkswitch.com
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Joined: Dec 2005
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Amanda,
Are you refering to the Samsung OfficeServ 500?
Candor - Intelligence - Good Will
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Joined: Feb 2006
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Right after your last post (July21), the original poster mentions this is his existing switch.
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Joined: Dec 2005
Posts: 1,716
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Originally posted by Clinton:
Right after your last post (July21), the original poster mentions this is his existing switch. DOH! My bad. Richard
Candor - Intelligence - Good Will
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