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#122015 09/27/04 10:59 AM
Joined: Sep 2004
Posts: 6
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Posts: 6
I have been asked by my upper managment if DISA would allow us to access specific pool groups remotly.
Example: We have Automated dialers by SER in place at our call centers. To monitor communicators they have monitor ports. these ports can be punched directly into the MICS via 12x0. If I was to do this and places the monitor ports in say pool M would I then be able to call remotly answer with DISA and select pool M to monitor communicators remotly?

------------------
Mario Mazza
Communications Specialist


Mario Mazza
Communications Specialist
Nortel Phone System Service
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Nortel Phone System Service in Canada


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#122016 09/27/04 04:54 PM
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
you would not be able to select monitoring. It will randomly give you a trunk. Also could open up fraud possiblities and unauthorized access.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#122017 09/28/04 04:27 AM
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thank you. Do you know of any possible ways to achieve the avove goal? I was looking into a RAD from viking https://www.twacomm.com/Catalog/Model_RAD-AMP.htm
Not sure if it is the animal I am looking for.

We use to use RA-330's for remote monitoring when we had Melco units in place.


Mario Mazza
Communications Specialist

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