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Joined: Sep 2004
Posts: 6
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OP
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Joined: Sep 2004
Posts: 6 |
I have been asked by my upper managment if DISA would allow us to access specific pool groups remotly.
Example: We have Automated dialers by SER in place at our call centers. To monitor communicators they have monitor ports. these ports can be punched directly into the MICS via 12x0. If I was to do this and places the monitor ports in say pool M would I then be able to call remotly answer with DISA and select pool M to monitor communicators remotly?
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Mario Mazza
Communications Specialist
Mario Mazza
Communications Specialist
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Joined: Mar 2002
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Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
you would not be able to select monitoring. It will randomly give you a trunk. Also could open up fraud possiblities and unauthorized access.
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Joined: Sep 2004
Posts: 6
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OP
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Joined: Sep 2004
Posts: 6 |
thank you. Do you know of any possible ways to achieve the avove goal? I was looking into a RAD from viking https://www.twacomm.com/Catalog/Model_RAD-AMP.htm Not sure if it is the animal I am looking for. We use to use RA-330's for remote monitoring when we had Melco units in place.
Mario Mazza
Communications Specialist
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