|
|
|
|
Joined: Sep 2004
Posts: 6
Member
|
|
Member
Joined: Sep 2004
Posts: 6 |
I have been asked by my upper managment if DISA would allow us to access specific pool groups remotly.
Example: We have Automated dialers by SER in place at our call centers. To monitor communicators they have monitor ports. these ports can be punched directly into the MICS via 12x0. If I was to do this and places the monitor ports in say pool M would I then be able to call remotly answer with DISA and select pool M to monitor communicators remotly?
------------------
Mario Mazza
Communications Specialist
Mario Mazza
Communications Specialist
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
|
|
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
you would not be able to select monitoring. It will randomly give you a trunk. Also could open up fraud possiblities and unauthorized access.
|
|
|
|
|
Joined: Sep 2004
Posts: 6
Member
|
|
Member
Joined: Sep 2004
Posts: 6 |
thank you. Do you know of any possible ways to achieve the avove goal? I was looking into a RAD from viking https://www.twacomm.com/Catalog/Model_RAD-AMP.htm Not sure if it is the animal I am looking for. We use to use RA-330's for remote monitoring when we had Melco units in place.
Mario Mazza
Communications Specialist
|
|
|
|
Forums84
Topics94,562
Posts640,147
Members49,863
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
44
guests, and
93
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
