sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems MICS not passing DTMF on long-distance calls?!?

MICS w/14 analog lines.

Moved client over the weekend from one building to the next. Bell moved lines from Bldg. #1 phone room to Bldg. #2 phone room, by switching at the street. No changes were made to the system programming. System was unplugged 1 hr. max and all the settings were saved. Nothing defaulted.

Now, when client tries to use DTMF on connected long-distance calls to access external voicemail, etc. (press "0", #, *), there is no response from the other end. When calling locally, no problem. I called my cell-phone voicemail from client's sets and DTMF worked, allowing me access to my voicemail.

There also seems to be a problem with outbound callers not being heard by the other party (some calls/lines, not all).

I connected my butt-set directly to the line(s) at the block and called several long-distance #'s they were complaining about. DTMF functions work from butt-set.

???

I have no clue. Has this happened to anyone before?

Thanks in advance,

D. Ocean
Miami, FLA

Sounds like an issue for the Telco. Bad tie cable or loading coils maybe?