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Joined: Jul 2003
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I have a customer with a Norstar 824 system & Startalk voicemail. I went onsite around a week ago and the entire system was reset back to factory settings ... DNs changed, phone templates changed, etc. I reprogrammed the system to get it back like it was before (the Startalk settings were correct). This morning I got another call, and the system was reset again. I think they may have lost power over the weekend, but I don't understand why the system is not saving the settings. The biggest pain is that they cannot even use it until I reprogram it b/c they have a T1 and the default settings for the lines are rotary dial (which is not supported).

Any help on this issue would be greatly appreciated.

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Joined: May 2003
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It sounds like the battery is dead. Even after you replce it, you might want to consider a decent BBU just to give you an extra layer of protection.


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[This message has been edited by paul144 (edited November 08, 2004).]

Joined: Nov 2004
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I agree that the battery in the system must have finally died. I have had the same experience on two 616 systems. Best choice is to get a new system board or whole KSU and start over. A good UPS/BBU is also worth considering. I suggest an "on-line" system where the KSU power actually runs on the UPS so that when there is a power failure it does not "transfer" from AC to the UPS. I think it is better especially for the voice mail which I believe is more sensitive to power failures. This also should help if there are surges or quick failures and restores which can prove to be more damaging than a full/complete loss of power. Good luck.


Jim Lynch
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I believe the battery for the software on an 8/24 is in the data cartridge itself if I remember correctly. So you should be able to replace that an not have to replace the KSU. If this is occurring quite frequently, you should get a good backup of the system so that you do not have to reprogram if the system does default. Would also recommend that you put an UPS on the system.
B.

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The battery (a super-farad capacitor) is in the software cartridge. The easiest thing to do is to just replace the cartidge---then send the old cartridge out to have it repaired--then you'll have a spare (if you service more 824s)---or---see if you can get an "advance repacement from a refurb outfit. Good Luck


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