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Joined: May 2004
Posts: 335
Member
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Member
Joined: May 2004
Posts: 335 |
We have a customer on a new MICS with 6.1 XC MR s/w and A 4.1 NAM.
They have 2 PRI circuits for voice.
They are installing a Goldmine CRM package and a Papillion powerdialer which needs a TAPI link to interface the phone system to the LAN.
We have never done this before. Can someone tell me how to facilitate this. I can't even find TAPI - anything in the manual.
help!!!
Punch down all your damn pairs!..........(please).
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
TAPI stands for telephone application programming interface. It is the "standard" interface between the telephone system and computer system. You will be doing a CTI application. Goldmine should be the lead in this project and provide a list of current Nortel products used for interface. This is an extremely involved setup. If you have not had Nortel CTI training look for a vendor who has and sub them!
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