Tijuana T-1

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Tijuana T-1 #122574 01/12/05 05:30 AM
Joined: May 2004 Posts: 335 Simi Valley, CA, U.S.A. Jack Damage Member
Jack Damage Member Joined: May 2004 Posts: 335 Simi Valley, CA, U.S.A.	A service provider that uses us regularly has asked me to find out the answer to the following: A company is planning to run a call center out of Tijuana, Mexico ($1.50/hour labor, no beni's, ...bastard!) via a point to point T-1 from Tijuana to San Diego. The calls must originate and be received in the U.S.A. on another T-1 in San Diego, Ca and somehow be routed through to the call center in Mexico via the point to point. Can anyone tell me how the 2 T-1's can be connected to achieve this?? Fortunately for me this is fact finding mission only, and I don't have to actually do this. Any takers?? ------------------ Punch down all your damn pairs!..........please. Punch down all your damn pairs!..........(please).

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Re: Tijuana T-1 #122575 01/12/05 06:39 AM
Joined: Aug 2004 Posts: 251 Savannah, Ga. clanier Member
clanier Member Joined: Aug 2004 Posts: 251 Savannah, Ga.	What type switch is there in San Diego? Not sure about the other makes but I know it can be done through Options 11-81 using BARS/NARS and routing

Re: Tijuana T-1 #122576 01/12/05 06:47 AM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	Microwave, laser, VoIP or let the LEC's or CLEC's place the circuits. Most of the switch/PBX makers have product to handle the call processing. Avayas Definity and Nortels Option series come to mind. Call centers are a telcom world all their own!!

Re: Tijuana T-1 #122577 01/13/05 02:32 AM
Joined: Feb 2004 Posts: 454 Nationwide HtownDan Member
HtownDan Member Joined: Feb 2004 Posts: 454 Nationwide	would actually be a pretty easy setup for a variety of systems. heck if he really wants to be cheap he could get 2 legend systems and network together.

Re: Tijuana T-1 #122578 01/13/05 12:34 PM
Joined: Jun 2004 Posts: 1,367 Eugene, OR BillFlippen Member
BillFlippen Member Joined: Jun 2004 Posts: 1,367 Eugene, OR	what type of info is needing to be passed along? CID ? why not just call forward a number to the Mexico switch? (Int'l toll charges?). will this be inbound , outbound, both type of call center? what type of computr integration is needed? Considered VOIP networking of two switches? How big of a call center? Basically, most switches will route via a Point to Point T-1 but the application will need to dictate how sophisticate you'll need to get. CTI? TouchPoint Networks. Serving the Northwest Since 1991 NEC Shoretel Zultys T3 Tadiran

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