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Joined: Jan 2005
Posts: 10
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Member
Joined: Jan 2005
Posts: 10 |
I'm trying to figure out what system a new customer has. They're unsure other than the phone is a Norstar M7208. Can we pull up this system and software level from any phone? Or do I have them read the model off the KSU. I'd go to the site but they're 90 miles away. Also, is there a programming manual for this system in the "manuals" section of this website?
Thanks in advance.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Have them do a Feature *89 and see what they get then post back with the info, The manuals are there but you really need to know what system you are dealing with.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Oct 2002
Posts: 279
Member
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Member
Joined: Oct 2002
Posts: 279 |
Feature *89? That's a pre-programmed release feature for auto dial numbers. What you'll need to do is go into programming and go to Maintenance>System Version and you'll get the software version in the form of a code, that code will need to be translated.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Isn't *89 for Programmed Release? Hey I've been wrong before. I'm assuming that they don't know how to enter in the config to look at the system version.
[This message has been edited by dtmf (edited January 19, 2005).]
Russ runs a local service and private tech center. [/url]
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