atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Norstar privacy problum

Hi All,
i am facing a privacy problum in norstar MICS system.One thing in mind that Privacy is on on all lines.
1- when i make a call and hold the call it blinks on all the sets and all the users can access that and can release the call i donot want that.
2- sometimes there is no blink on line button but when i press the button an incomming call on that line is picked up or if i press a pool code and instead of displaying "inuse by xxx" i enter in the conversation and can hear the conversation of the persons already using the line.

I am facing such kind plz. help me to rectify.

It sounds like the lines are set for Public.

Double cheek your programming.

Also if you do not want the lines to appear on all the phones. Makes sure all the phones have at least two intercom keys. Go into programming and make lines not appear at sets, but make sure they are set to ring at the sets you want to ring.
Also, make sure all the lines are in a group that you can use your access code (usually 9) to cal out with.

Good Luck!!

1. For the hold problem, you can use Feture hold, to keep that line on hold exclusively on your phone. As far as you picking up and getting a call when the light is not on, more than likely you just happened to pick it up right before the system was about to ring for an incoming call, nothing really you can do about that.

2. If you are indeed getting a line when you press a pool key, they must be programmed as pool not public so unless you have some devices like cordlesses or single line sets tied before the system, I'm stumped too as to how you may be picking up on a call in progress.

[This message has been edited by JOHNYREB (edited February 11, 2005).]

I had a customer complaining of the same problem. When I started troubleshooting, I found that one of the PSTN lines was actually connected to two line ports on the KSU. (Another vendor had installed this switch.) I disconnected the "extra" connection, and everything worked fine.

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Atually All lines are public in hold case and even i put these lines in pool and make appear to extensions still there is same picking problum means when the line is on hold every one (have appear facility on sets)can pick the line.also i made an observation on CICS there was no such problum in CICS as when we hold a line it says on other set "HOLD by xxx".