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#122950 03/03/05 03:13 AM
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We currently have a Norstar system with Star Talk flash in a 2 company setup using 2 separate tables, not knowing a thing about programming I'm trying to replace the company message on table 1, table 2 is fine. I've made the table 1 recording and can play it back, the problem is I can't get Star Talk to use the newly recorded table 1 message when you call in it resorts to the old message. Am I missing something because I've tried everything and nothings made any difference yet.

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#122951 03/03/05 04:14 AM
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What greeting number did you record? The recordings are done as greetings, then the greetings are assigned to the table. Also are you using a CCR Tree?

#122952 03/03/05 12:22 PM
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The order of greetings played on a Startalk is Greetings (1-4 etc.) then customized AA prompt or greetings (1-4 etc.) then CCR home menu. It sounds like you've changed the AA prompt or CCR home recording but one of the old greetings is still playing first.

Hope that helps
Chris

#122953 03/09/05 04:25 AM
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Check to see if it's the aa that you've recorded or the greeting. greeting 1 may have been used for table 1. Play this greeting to see if it's the one you want to change. If not the find in table 1 which CCR tree is enabled, go to that tree in the ccr admin and under path select 0 play to see if this is the greeting. if it is you'll have to disable it in the greeting table to save.


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