atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Caller ID setup

I wnat to activate the caller ID function. I have a CICS system with CI card. The phone company says my caller id is already turned on (has been for years). FYI - I saw a note in in the manual that said to hit "Feature 811". All it does when I do that is say "No Calls". What is wrong and what do I need to do now?

Thanks in advance.

What s/w is it using?

I jsut upgraded last a year or two ago but I can't remember the version number. Is there a way to tell without shutting down?

You can pull the front cover off and look at the sticker on the software or you can get into programming under Maintenance>System Version.

Hate to sound as ignorant as I am with this...but...I used the "admin" password to get to the "maintenance" menu. Problem is, it does not get to a maintenance mennu. Is there another default password that does?

yes, but that password is not given out on public forums on this site, check the sticker on the software card.

ok - I found it - when I go to MAINTENANCE, SHOW, SHOW it says "30AGK01 NAT".

When you hit Feature-811 and it says "NO CALLS" was your phone ringing? For F811 to work you need: 1) Your phone ringing with incoming call. 2) Phone needs to have rung once plus time for caller ID to come in. If you hit F811 before ID comes in it will say "NO CALLS". If that happens then hit the ringing line after a short delay. 3) You need to set up caller ID info in the programming.

Ok, cool. That's a CICS 2.0 expanded. 1st of all the lines will need to appear and ring on the sets or you will have to use the F811 code.

Hey - you're right, it works! But, isn't there a way to have the caller id info automatically display without having to type "feature 811" each call?