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Joined: May 2005
Posts: 31
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Joined: May 2005
Posts: 31 |
A customer asked me to set up a small call center for them. They will start off with 1-2 people answering the phones and may get up to 25 agents. The phone system side seems to be pretty straight forward but I am having a hard time researching the software side of it. I know of software such as Goldmine for sales but I am looking for something geared for the service sector so that they can take the customers (callers info and relay that to a technician that will have to go out and deal with the customer. Any suggestions. I want to have screen pops when the call comes in. Thanks in advance to all those who can steer me in the right direction. Is there any other hurdles that I will need to address between the BCM and what I want to do?
Brian
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Joined: Jan 2005
Posts: 826
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Joined: Jan 2005
Posts: 826 |
On the BCM side, for each agent you'll need both a Call Center Client license, and a LAN CTE Client license to support the screen pops. You might have to shop around a little for the third party software that suits your needs. I would start with RSI at https://www.telecost.com/ Good Luck! ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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