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Joined: Oct 2001
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On a Nortel ICS, if a call is transfered to a station in use, or in DND, the transfered call is sent back to the station that origonally transfered the call. IE: Station 101 transfers call to station 108, if 108 is in use or in DND it is sent back to 101. The VM unit is a Call Pilot 150. Currently all stations on this system are set for No Answer trans to VM.
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Joined: May 2003
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Not sure of your question, but it sounds like you want the sets to tranfer to vocimail on Busy or DND as well? There are two different forwarding options, Call Fwd No Answer and, Call forward on busy. Sounds like you just need to set up the Call Forward on Busy to voice mail, and set DND on busy to yes.
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Joined: Oct 2001
Posts: 70
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I think we tried all this I will check again. Any thoughts why the calls would be bouncing back,if we in fact have made the programming changes?
TIA
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Joined: May 2003
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I feel pretty safe saying the CFB option and DND on usy options are not set up, but stranger things have happened. As long as the VM is indeed answering correctly when they are not on thier phone or in DND, sounds like you have got evertyhing else you need set up.
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Joined: Aug 2004
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Try turning off the CF busy. I find that creates more issues with the Call pilot. The system software will forward with forward no answer programming only. See if that doesn't fix your issue. There is also a listing in the AA to return to AA that you may have to play with.
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Joined: Oct 2001
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I appreciate all the input. We will check it out.
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Joined: May 2003
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RFB, What issues have you have with the Call Pilot and DND? Most of my VM's are the Flash's but have not had any trouble with DND on the handfull of Call Pilots I have out there. The call pilot will forward on busy with only the CFNA set up?
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Joined: Aug 2004
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Never set up CFB on the newer systems. The system software is smart enough to send the call to vmail on a busy situation. Programming the system with call pilot to call forward busy to vmail calls the calls to reroute to the auto attendant, transferring station or some other wierd place. Nortel tech support says don't use the feature. Only program the CFNA option. It solved alot of our issues.
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Joined: Oct 2001
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You all are awesome. Thanks for everyones comments and suggestions.
Mike
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