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Joined: May 2005
Posts: 1
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Joined: May 2005
Posts: 1 |
I know this Q has probably been asked and answered, but I really need help.
Currently I have Norstar CICS with three phones connected, all of which ring on incoming calls.
The caller ID info does not display on the phone until after the phone is answered.
I need detailed instructions on how to make caller id info show up on all sets, before being answered.
I'm not a pro at this, but I have the responsibility of administering our system, so everyone complains to me.
Thanks in advance for advice, tips, suggestions, or preferably, detailed instructions on how to cure this.
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Joined: Apr 2005
Posts: 135
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Joined: Apr 2005
Posts: 135 |
you have to go into each phone set under term. & sets and turn on the caller id for each phone.
You don’t drown by falling in the water. You drown by staying there.
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Joined: Apr 2005
Posts: 135
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Joined: Apr 2005
Posts: 135 |
i think it may be under capabilities in term and set programing
You don’t drown by falling in the water. You drown by staying there.
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Joined: May 2005
Posts: 16
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Posts: 16 |
I beleive that unless the lines are all appear and ring you wont get the caller id untill you pick up. What you can do is assign a feature 811 key and the customer can press that key when a call comes in before they answer.
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Joined: Oct 2004
Posts: 376
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Joined: Oct 2004
Posts: 376 |
On a CICS call caller id shows up on all sets that are programed to ring. There are 2 places under T&S for programing each set. One for call log options under User Preferences and the other Teleco Feat for log space if you want to log calls
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I can't remember if you need a certain release of CICS.
I have a 4.12, and it will only display caller ID info if the call is answered or they press feature 811. Does this sound right?
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Joined: Oct 2004
Posts: 376
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Member
Joined: Oct 2004
Posts: 376 |
I have it on relese 4.0 and it shows up on all sets. Under T&S on the particular set did you go into Telco Feat >Class Assignment and turn on caller id for each line you wanted it to show up on?
good luck
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