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Joined: Jun 2003
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What would be the procedure to remove the ACD from a Mics, and going back to old school, free for all, answering the lines. (Auto parts place, who hates the ACD). As I havn't worked on ACD (Cymphany/Prelude) very much, any help or advise would be great.
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Joined: Jun 2003
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I will even settle on the correct procedure to disable the ACD.
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Joined: Aug 2002
Posts: 1,088 Likes: 2
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with an ACD, the calls are sent to a ACD DN that is a station port with no phone attached. if you are using autoattendant, you may have a CCR tree that instructs the callers to press 1 to talk to an agent. just disable the tree. If you are not using an autoattendant you'll need to know if you are using: a prelude or cinphony. If they have a NAM, you need to use the PC monitor attached to the NAM. It is a little complex but let us know what you think you have and I can try to help.
[This message has been edited by jsaad (edited May 31, 2005).]
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Joined: Feb 2004
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nothing to it. just go into the pc for the nam and turn off the acd. you can disconnect the monitor at that point as well. in your f983 menu go to tables, lines and rings and set to a higher level so calls won't be answered immediately by the vmail anymore.
i install a ton of these acd systems so glad to help you out if they ever want it to work properly.
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Joined: Jun 2003
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When uou say go into the PC for the Nam, what steps do I take. Go into configuration or something?
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Joined: Feb 2003
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What ver ACD you working with ?
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Joined: Feb 2003
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Remove line answering from thr line configuration.
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Joined: Jun 2003
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I don't know what version it is. I just need to know, if I disconnect the Backup Dn set, and pull the keyboard and monitor out, will I be able to program a normal voicemail greeting and not have the ACD interfere...Mike
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Joined: Jun 2003
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What about the White key in the bottom of the Nam? Will this totally disconnext the ACD?
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Joined: Feb 2003
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Just remove the lines from answering and this will stop the ACD from answering. The version of ACD will be on the screen with monitor connected unless the ACD is Minuet.
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