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Joined: Apr 2004
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On a CICS or MICS with flash or call pilot, how can a inbound caller who gets the auto call attendant automatically get transfered to a cell number???
Thanks
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Joined: Aug 2004
Posts: 251
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Joined: Aug 2004
Posts: 251 |
You could set up a Tree in the CCR with one of the paths being a transfer point to an external # (The cell #)
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Joined: Apr 2004
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Where can I foind more information on the transfer link???
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Joined: Jan 2005
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<font face="Verdana, Arial" size="2">Originally posted by B Cannon:
Where can I foind more information on the transfer link???</font> Your best bet would be in the "Setup and Operation Guide" that came with the Flash (or on the CD, in the case of CallPilot). There is a section on CCR that describes each type of routing point. "Transfer Point" is what you need, just as clanier has stated. Good Luck! ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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