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Joined: Aug 2005
Posts: 56
Member
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Member
Joined: Aug 2005
Posts: 56 |
Hi, First time user. Thanks in advance.
I have installed key codes to enable call center reporting on CP150 and installed Master Client on customer server. When I try to upload skillsets, lines or agents, I get could not connect to callpilot, make sure that the RDB Server is running. The RDB Server is running. Not sure what to do next. Any help would be much appreciated!
Dan
If I only had more time to golf!
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Nortel Phone System Service in Canada
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Service in Canada from sea to sea.
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Joined: Aug 2005
Posts: 56
Member
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Member
Joined: Aug 2005
Posts: 56 |
Found out my problem. I have an upgraded 3.o CallPilot but only have 2.1 docs and software. Very different I guess. 2.1 software will not work on a 3.0 CP. They also recomend that you use a standalone server with nothing on it for the Master Client. Thanks!
If I only had more time to golf!
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Joined: Aug 2004
Posts: 1,745 Likes: 49
Admin
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Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
It doesn't look like we helped very much, but thank-you for the info.
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