sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems digit issues on a call pilot

https://www.sundance-communications.com/forum/Forum8/HTML/001303.html

This is happening on the same system as the above thread.

After upgrading the SW only from 1.1 tp 6.0 in order to swap out and old copper NAM for a call pilot, the customer reports that people are happing trouble navigating the voice mail.

At first it seeemed to be only when trying to log into your box from outside the system. The system would tell "invalid mailbox, password combination".

Now it comes to my attentio that peple are also having trouble dialing extensions from the main tables.

we have repalce the line cards to no avail.

any suggestions?

Bad SW? defective Callpilot?

Problem seemd to be digit translation, or incorrect DTMF tone generation from some component or another.

Are the calls coming from cellphones?

It could be a lot of reasons. But mostly it could be noise on the lines will affect the DTMF and will create this problem and also high loop current on the lines will have the same affect. So I will check will the phone company .It also it could be a problem with the Call pilot there was an issue with a DSP patch that create similar problem ,you will need to check your version of the CP and maybe you need to log into it with Hyper-terminal and check the DSP version.Thats my opinion.

I agree with Sam (good to see you Sam, I got some stuff from your website once- you really know your stuff. But I have not seen you at the board where you used to post)

Any CP lower than version 3.0 needs to have the DSP version checked.
If your version is lower than A6, that could definitely be the problem. The latest patch is actually A7

Thanks,Daperdanman,
I had some health issues in the family so I was just away for a while and I was just tired and fade up with all the posts from all the end-user and the IT -want to be a phone man and asking all over the boards for free help .Just that’s pissed me off. I don’t want to upset anyone and I'm sorry If I did,but that’s just my opinion and I usually respond if I can to a fellow technician that’s need help or some advice so he can help his family because that’s his source of income most of us anyway, not an extra one or just doing it just for fun or whatever the case might be.

Jack Damage ... I contacted your company about taking over for our less responsive vendor. I have to wait until I get them to upgrade the software on the Call Pilot under their warranty, though (your office said that was the issue with "ghost digits" or something ... new software solved the problem for you guys.)

Does anyone know what the latest software version is for the Callpilot; or at least which software upgrade or patch cures the "ghost tones" problem?

Update: I guess this is called an "echo digit" problem ... anyone have any insight I can give my vendor to use with his distributor so I can get this fixed?

What you need is an upgrade to call pilot release 3 version (30.00.75) minimum. This version has the latest DSP (A7) patch with boot loader that should fix your problem.
I will consider replacing my vendor if he didn't know yet about this problem its very old and known issue.
I hope that helps.

Thanks, samh. I'll have them check for the software version number. The info on the disk label says:

<9 digit number ... serial number?> 2004/12/02
NT5B82CY Rel 01 0002
CP150 2.1 NA ENG/MANDARIN
Made in Canada 2006/06